Pilot Manager

4 weeks ago

London, Greater London, United Kingdom Swift Full time

About the Role

At Swift, we are seeking a skilled Pilot Manager to join our Corporates team in London, UK. As a Pilot Manager, you will play a crucial role in managing the pilot phase for upcoming features and services for corporates, their technology partners, and banks.

Responsibilities:

  • Manage the pilot phase for upcoming features and services for corporates, their technology partners, and banks.
  • Provide assistance to pilots on their implementation, coordinate testing phases, track and report progress of the pilot exercise, identify risks, and manage them.
  • Guide the community of corporates on Swift with their banks (SCORE) in using the new flows (readiness & adoption).
  • Develop plans for wave 2 testing when additional customers prepare for implementation as early adopters.
  • Manage additional pilot phases when additional features become available.
  • Support the migration plan for allowing existing users to adopt the latest features.
  • Ensure consistency of the end-to-end customer journey, from initial interest to live support.
  • Support initiatives linked to simplifying and scaling onboarding capabilities for general availability.

Requirements:

  • University degree in Business or Technical Engineering, Financial Services, or equivalent experience qualifications are acceptable.
  • 5 years in marketing or product management in the financial services industry.
  • Strong communication and relationship management skills, with a focus on delivering quality service to customers.
  • Ability to communicate effectively (verbal & written) with all levels throughout the organisation on technical as well as business concepts.
  • Fluent in English (spoken and written).
  • Demonstrate the ability to promote teamwork across different departments.
  • Autonomous, empowered with the ability to drive, adapt, and respond to change.
  • Ability to work under pressure and part of a multicultural team.
  • Seeking an open-minded individual who thrives on collaboration and finding practical solutions through partnership.
  • Innovative, curious, and willing to continuously update relevant technology skills.

What We Offer:

  • We put you in control of your career.
  • We give you a competitive package.
  • We help you perform at your best.
  • We help you make a difference.
  • We give you the freedom to be yourself.

We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. An environment in which everyone's voice counts and where you can reach your full potential regardless of age, background, culture, colour, disability, gender, nationality, race, religion, sexual orientation, or veteran/military status.

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