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Member Communications and Client Campaign Specialist

2 months ago


Hove, Brighton and Hove, United Kingdom Legal & General Full time
About the Role

We are seeking a highly skilled Member Communications and Client Campaign Manager to join our team at Legal & General Retail.

In this exciting role, you will be responsible for developing and delivering member communication materials and engagement campaigns that support workplace members and schemes throughout the member lifecycle.

Using data analytics and insights, you will iterate and improve the communications and campaigns to maximize their impact and drive the best member outcomes and commercial needs of the Workplace business and wider division.

Key Responsibilities
  • Design and deliver campaigns and communications that support contact and engagement strategies for members, working efficiently and within budget and timescales.
  • Work with agencies and third-party suppliers to deliver materials and ensure they meet commercial and business targets.
  • Ensure appropriate tracking and reporting is in place to enable us to collate, analyze, and interpret campaign management information and insight.
  • Utilize customer/member insight, analytics, and data to review feedback and improve activities undertaken to create effective communications.
  • Implement campaign and communication creation across all appropriate channels and within tight timeframes.
  • Build effective relationships with key stakeholders, both internally and externally, to leverage expertise and understand requirements.
  • Work within our risk and compliance framework and demonstrate key behaviors of a professional, supportive, and engaging marketing function.
Requirements
  • Numerate with strong analytical skills and evidence of budgetary management.
  • Good communication and interpersonal skills, with the ability to clearly and confidently communicate and influence with key stakeholders.
  • Ability to manage multiple projects to tight timescales and good organizational and project management skills.
  • Able to adapt to and work with change in a fast-growing division and marketing function.
  • Excellent attention to detail and strong written and verbal skills, with the ability to produce copy to publication standards.
  • Understanding of customer contact/engagement strategies and IT skills, with excellent working knowledge of Microsoft Office and other relevant software packages.
About Us

Legal & General is a leading financial services organization, named top in our sector and top for inspirational leadership. We're one of the world's largest asset managers, homebuilders, pension providers, and insurers, connecting to form a unique business model that drives value for our customers and society.

We strive to be open, mindful, and inclusive, so we're always willing to discuss flexible working arrangements and reasonable accommodations for candidates with specific needs.