Quality Assurance Specialist

4 weeks ago

Harrow, United Kingdom BTC Electronic Components Full time

Job Title: Quality Assurance Specialist

Job Summary:

We are seeking an experienced Quality Assurance Specialist to join our team at FDH Aero. The ideal candidate will have a strong background in quality assurance, with a minimum of 4-5 years of experience in a similar role. The successful candidate will be responsible for developing and implementing quality assurance programs, maintaining customer complaint and nonconformance processing, and identifying and developing improved processes across all aspects of the business.

Responsibilities:

  • Interpret, build upon, and comply with company quality assurance standards
  • Maintain customer complaint and nonconformance processing through records and tracking systems, including root-cause analysis and corrective actions
  • Document quality assurance activities, including internal reporting and metrics
  • Identify and develop improved processes across all aspects of the business
  • Identify training needs and take action to ensure companywide compliance
  • Pursue continuing education in new solutions, technologies, and skills
  • Record and analyze customer complaints and other nonconforming processes
  • Using RCA tools, thoroughly investigate issues and identify effective corrective actions
  • Assist Sales to rapidly resolve customer concerns
  • Record, analyze, and present key data and metrics, including information for use at Management Review meetings
  • Continually challenge and develop processes for improvement
  • Update and maintain procedures and other Quality related documentation
  • Develop standard work protocols and promote visual workplace methodology
  • Liaise and communicate with all aspects of the business to ensure policies, procedures, and key processes are understood and followed
  • Develop and deliver training programs relevant to Quality Assurance activities
  • Support internal and external audits
  • Assist and deputize for other members of the Quality Team regarding any other activities relating to compliance, quality, H&S, and sustainability.

Qualifications:

  • Minimum 4-5 years' experience working in a Quality Assurance position
  • Detailed knowledge of quality assurance terminology (ISO 9001), techniques, and tools (Kaizen, Six Sigma)
  • Experience of Root Cause Analysis using 5Y, 8D, etc. techniques
  • Excellent communication and inter-personal skills
  • Detail-oriented and able to work on own initiative
  • Ability to proactively identify problems and resolve quality-related matters
  • Experience of writing/developing procedures
  • Able to produce timely and high-quality results
  • High standard of computer skills (Excel, PowerPoint, & Word)
  • Must be committed, flexible, and reliable.
  • Preferred skills and qualifications:
  • Previous experience working in chemical, aviation, automotive, medical, or similar industries
  • Experience working with business ERP software
  • Knowledge of REACH regulations
  • Health & safety experience/qualifications
  • Experience developing sustainability initiatives.

FDH Aero is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

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