Front Office Department Head

2 weeks ago

London, Greater London, United Kingdom AccorHotel Full time

You must be eligible to live and work in the UK to apply for this position and have a valid work visa. The Asylum and Immigration Act 1996 requires all applicants to be eligible to live and work in the UK. Documentation proving eligibility will be required during the recruitment process.

As our next Front Office Department Head, you

  • Oversee front office activities including check-in/check-out processes, reservations, and guest services.
  • Enhance guests' satisfaction by providing high-quality services with a warm and friendly approach.
  • Address unresolved guest complaints providing swift solutions.
  • Assist the Front Office Manager in developing and implementing new procedures as needed.
  • Ensure efficient communication processes daily maintaining service standards.
  • Support ongoing On-the-Job Training Programs within the department aligning with Brand and Service Standards.
  • Guide new staff through their initial induction into the team department following established guidelines.
  • Collaborate with the Front Office Manager to foster a cohesive team that works with trust and accountability to achieve departmental and hotel goals.
  • Promote the ALL Accor loyalty program to guests.

Qualifications:

  • A service-focused personality is essential.
  • Proficiency in hotel management software, particularly Opera Cloud, is preferred.
  • Prior experience in a front office department is required.
  • Strong leadership, communication, and interpersonal skills.
  • Excellent problem-solving abilities and attention to detail.
  • Ability to perform effectively under pressure.
  • Flexibility with working hours, including evenings, nights, weekends, and bank holidays.

Estimated Salary: £30,000 - £40,000 per annum.

Employment Type: Full-time.

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