Hotel Quality Assurance Specialist
4 weeks ago
Course is seeking a skilled Hotel Quality Assurance Specialist to join our team of experts in quality-assurance examinations for various brand assurance programs. As a specialist in the hospitality industry, you will provide customized, comprehensive on-site evaluations and training to help our clients maintain the highest standards in cleanliness, guest experience, and brand protection.
Responsibilities
- Develop and produce accurate and consistent evaluations that include written reports in English and/or local language to meet the unique expectations for each client.
- Interact with property/location management to review assessment data and independently recommend strategies and suggestions for improvement.
- Contribute to building strong client relationships through interactions with clients' personnel in a professional manner and demonstration of industry and functional knowledge.
- Work as an Independent Contractor, requiring previous experience in a hospitality, tourism, retail, or other customer service leadership role within the hotel or retail sector.
- Proven management success within hotels/restaurants or retail and ability to analyze and synthesize data.
- Proficiency with all current Microsoft Office programs and technology, including iPad/tablet/notebook functionality.
- Excellent communication skills (written and verbal, well-versed in English) with strong analytic and presentation abilities.
- Ability to operate independently and without direct supervision, while adhering to strict deadlines.
- Valid passport and valid driver's license required for frequent travel assignments.
- Willngness to travel constantly, with varied assignments from one field assessment to 15 field assessments per month.
Requirements
- Experience leading operations teams at hotels & resorts with a proven track record of success.
- Motivated, ambitious individuals ready to travel and work independently on a sub-contractor, part-time, and/or project basis.
No immigration sponsorship available.
We are looking for professionals who have a proven track record of success in hospitality, tourism, retail, or other customer service leadership roles. If you are a motivated and ambitious individual with excellent communication skills and strong analytic and presentation abilities, we encourage you to apply for this exciting opportunity.
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