Hotel Quality Assurance Specialist

4 weeks ago


London, Greater London, United Kingdom Course Full time
Hotel Quality Assurance Specialist

Course is seeking a skilled Hotel Quality Assurance Specialist to join our team of experts in quality-assurance examinations for various brand assurance programs. As a specialist in the hospitality industry, you will provide customized, comprehensive on-site evaluations and training to help our clients maintain the highest standards in cleanliness, guest experience, and brand protection.



Responsibilities

  • Develop and produce accurate and consistent evaluations that include written reports in English and/or local language to meet the unique expectations for each client.
  • Interact with property/location management to review assessment data and independently recommend strategies and suggestions for improvement.
  • Contribute to building strong client relationships through interactions with clients' personnel in a professional manner and demonstration of industry and functional knowledge.
  • Work as an Independent Contractor, requiring previous experience in a hospitality, tourism, retail, or other customer service leadership role within the hotel or retail sector.
  • Proven management success within hotels/restaurants or retail and ability to analyze and synthesize data.
  • Proficiency with all current Microsoft Office programs and technology, including iPad/tablet/notebook functionality.
  • Excellent communication skills (written and verbal, well-versed in English) with strong analytic and presentation abilities.
  • Ability to operate independently and without direct supervision, while adhering to strict deadlines.
  • Valid passport and valid driver's license required for frequent travel assignments.
  • Willngness to travel constantly, with varied assignments from one field assessment to 15 field assessments per month.


Requirements

  • Experience leading operations teams at hotels & resorts with a proven track record of success.
  • Motivated, ambitious individuals ready to travel and work independently on a sub-contractor, part-time, and/or project basis.


No immigration sponsorship available.


We are looking for professionals who have a proven track record of success in hospitality, tourism, retail, or other customer service leadership roles. If you are a motivated and ambitious individual with excellent communication skills and strong analytic and presentation abilities, we encourage you to apply for this exciting opportunity.




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