Retail Operations Director

2 weeks ago


Caversham, United Kingdom SWAROVSKI UK Full time

We are seeking an accomplished Retail Operations Director to lead and grow our team with passion and enthusiasm, and make dreams come true.

At Swarovski, where innovation meets inspiration, our Retail Operations Directors provide our customers with extraordinary service and an awe-inspiring brand experience.

Our ideal candidate is a committed leader who will place crystal into the hearts and hands of our customers, and drive business growth by providing an exceptional customer experience.

The successful candidate will have a proven track record of leading high-performing teams, and will be responsible for developing and implementing strategies to drive sales growth, improve customer satisfaction, and enhance the overall retail experience.

Key responsibilities will include:

  • Leading a team of retail staff to deliver exceptional customer service and sales results
  • Developing and implementing sales strategies to drive business growth and improve customer satisfaction
  • Monitoring and analysing sales data to inform business decisions
  • Collaborating with cross-functional teams to drive business growth and improve customer experience

The successful candidate will be a strong communicator with excellent leadership and interpersonal skills, and will have a proven track record of delivering results in a fast-paced retail environment.

Salary: £40,000 - £60,000 per annum, depending on experience.



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