Professional Service Coordinator

1 day ago


StocktononTees, Stockton-on-Tees, United Kingdom Alliance Psychological Services Limited Full time

About Us

At Alliance Psychological Services Limited, we are committed to providing high-quality services and fostering a positive work environment. As an experienced administrator, you will play a crucial role in supporting our team members and ensuring the smooth operation of our administrative function.

Job Summary

We are seeking a highly motivated and organized individual to join our admin team as a Professional Service Coordinator. This is a fantastic opportunity for someone who enjoys working in a fast-paced environment and has excellent communication skills.

Main Responsibilities:

  • To provide efficient and accurate administrative support to all team members, including maintaining electronic diaries, taking messages, and handling confidential information.
  • To offer new patients a first appointment within target dates, send appointment letters, and relevant literature to patients.
  • To ensure all information regarding appointments is entered onto the clinical database accurately.
  • To maintain a professional customer-focused service with excellent communication at all times.
  • To handle and process service mail accurately, taking and passing on messages to relevant team members or designated duty workers promptly.
  • To maintain an effective filing system.
  • To perform any other duties required to facilitate the smooth operation of the administrative function of the service.

Additional Duties:

  • Work as part of a team to cover the main reception desk for premises where applicable, providing a courteous and efficient reception service for visitors and responding to incoming telephone calls.
  • Undertake any additional duties as requested.

Requirements:

  • NVQ Level 2 or equivalent in Administrative/Business subject.
  • Sound experience and understanding of database systems.
  • Excellent telephone and verbal communication skills.
  • Accuracy and attention to detail.
  • Understanding of confidentiality.
  • Experience working within a busy environment within agreed timescales.

Benefits:

  • Competitive salary: £23,400 per year.
  • Flexible working arrangements.
  • Childcare voucher scheme.
  • 38 days annual leave pro rata.
  • EAP health scheme.
  • 3% contributory pension scheme.

Please Note:

Applicants must have the right to work in the UK. Due to the nature of the duties, an enhanced criminal records disclosure may be sought in the event of a successful application.



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