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Product Operations Manager
2 months ago
About Us
Dow Jones is a global leader in news and business information, delivering content to consumers and organizations worldwide. With a rich history spanning over 130 years, we have established ourselves as a trusted source of accurate and in-depth information.
About the Role
We are seeking a highly skilled Product Operations Manager to join our Risk Center team. As a key member of our operations team, you will be responsible for optimizing our Risk Center Third-Party (RCTP) Product Operations. This hands-on role requires a process-driven individual with a technical background, focusing on efficient bug resolution, ISO certification support, and streamlined feature releases.
Your Responsibilities
- Oversee bug resolution processes, managing the RCTP Product Strategy escalation inbox for issue resolution and contribute to RCTP ISO certification processes.
- Provide service updates to customers.
- Help deliver new RCTP features through User Acceptance Testing and customization analysis.
- Oversee the tenancy upgrade programme for customized tenancies.
- Monitor product performance, promptly escalating issues to Technology for remedial action.
- Manage end-of-contract/offboarding processes. Participate in project planning, release management, and department procedures.
Your Qualifications
- Five + years of operations management experience in a technology environment.
- Proficiency in common B2B/operational management platforms such as Excel, Azure DevOps, Salesforce.
- Experience with data analysis, reporting, and project management tools.
- Change implementation experience.
Reasonable Accommodation
Dow Jones is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Business Area
Dow Jones - Risk & Research
Job Category
General Management
Union Status
Non-Union role
