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Client Services Associate

2 months ago

Birmingham, Birmingham, United Kingdom Fellows Auctioneers Full time
Job Description

Role Overview:

Fellows Auctioneers is seeking a highly motivated and detail-oriented Client Services Associate to join our dynamic team. As a Client Services Associate, you will play a pivotal role in supporting our client services and business development teams, ensuring the smooth operation of our auction house and providing outstanding service to our clients.

Key Responsibilities:

  • Front of House Duties: Greet and host visitors, maintaining a high level of customer service and embodying our company values.
  • Customer Enquiries: Handle enquiries in person, electronically, and over the phone with professionalism and efficiency.
  • Client Registration: Assist in registering customers for viewings and valuations, adhering to company and governmental processes.
  • Invoice Management: Support the accounts team with raising and settling customer invoices.
  • Logistics Support: Aid the logistics team in the movement of goods.
  • Auction Assistance: Allocate bids and assist bidders before and during auctions; approve online registrations.
  • Client Coordination: Work on key client coordination, maintaining client details on our CRM system.
  • Relationship Building: Build and develop relationships with new and existing clients.
  • Sales and Marketing Support: Assist in creating sales pitches, conducting market research, and supporting social media strategies.
  • Administrative Support: Provide administrative assistance to the Business Development Manager and other department heads.
  • Event Participation: Help organise and attend events, supporting the marketing team.

Requirements:

  • Passion for Service: A dedicated individual who excels in creating extraordinary service experiences.
  • Attention to Detail: Meticulous and thorough in all tasks.
  • IT Proficiency: Strong skills in IT, with the ability to learn new systems quickly.
  • Communication Skills: Excellent written and verbal communication skills.
  • Positive Attitude: Approachable, enthusiastic, and willing to go the extra mile.
  • Team Player: Able to work independently and collaboratively within a small team.
  • Time Management: Capable of prioritising tasks and working to deadlines effectively.

Benefits:

  • Discretionary Adhoc Team Rewards
  • Compensation for Overtime and Working Events
  • Additional Days of Annual Leave Awarded for Length of Employment
  • A Collaborative, Inspiring Work Environment
  • Accessible Learning Resources
  • Continued Professional Development at All Levels, Including Auction Clerking Training
  • Working in a Technologically Forward Environment with Access to the Latest Auction Management Systems and Hardware
  • Free 24/7 Access to Employee Wellbeing Support
  • Access to an Employee Discount Platform
  • Purchasing Incentives
  • Electric Car Scheme with Free Ports (Birmingham)
  • Paid for Parking Permit upon Completion of Probation
  • Paid for Travel between our Birmingham and London Offices, or any External Event
  • Companywide, Full Christmas Closure (from Entitlement)