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Business Operations Manager

2 months ago

Halifax, Calderdale, United Kingdom Frasers Group Full time
About the Role

We are seeking a highly motivated and experienced General Manager to join our team at Frasers Group. As a key member of our leadership team, you will be responsible for the day-to-day running of our business, leading our team in all sales and operational processes.

Key Responsibilities
  • Represent Everlast Gyms as an ambassador for fitness, demonstrating our elevated ways of working at all times.
  • Drive all revenue lines from membership sales to product and secondary sales, to drive profitability.
  • Effective management of controllable costs like stock orders and cleaning supplies to eliminate wastage and overspend.
  • Lead by example on reception and the gym floor in this member-facing role designed to enhance every visit.
  • Ensure central processes like STRIVE and MOVE are followed and delivered to the highest level consistently.
  • Drive collective buy-in to national focuses and incentives like #WORKOUTWEDNESDAY and #WeCommunicate.
  • Lead the recruiting, monitoring, training, and onboarding of new team members within your gym.
  • Ensure that all daily, weekly, and monthly operational processes are completed consistently and to a high standard using our in-house systems.
  • Willing and able to deliver honest, constructive feedback regularly to support all team members in achieving their potential and challenging them on a daily basis.
  • Reporting facilities and maintenance-related issues in accordance with best practice guidelines.
  • Manage club rotas based on budgets, ensuring fully trained team members are always onsite.
  • Be resilient and agile to react to challenging situations and find solutions.
  • Able to effectively manage all policies and procedures, including Health and Safety, inclusive of pool plant operations.
  • Ensure consistently high standards of cleanliness and presentation at all times, whether on-shift or not.
Requirements
  • Passion for health, fitness, and wellness.
  • Level 2 qualification in fitness (desirable).
  • 1+ year previous management role experience within the fitness industry.
  • Strong leadership qualities.
  • Adaptability in communication and management style depending on the team member and their drivers.
  • A positive, solutions-driven mindset in the face of adversity.
  • A member champion mentality with exceptional interpersonal skills.
  • Driven and ambitious with a keen desire to learn and develop both behaviors and competencies specific to the role.
  • Flexibility in working hours and location to support the needs of the business, including weekends and Bank Holidays when required.
About Us

Frasers Group is a dynamic and innovative company that is passionate about health, fitness, and wellness. We are committed to providing our customers with the best possible experience and are looking for like-minded individuals to join our team.

We believe in thinking without limits, owning it, and being relevant to our people, partners, and the planet. If you share our values and are passionate about making a difference, we would love to hear from you.