Financial Services Coordinator

2 weeks ago

Bristol, Bristol, United Kingdom Hargreaves Lansdown Asset Management Limited Full time
Job Overview

We are seeking a highly skilled Financial Services Coordinator to join our team at Hargreaves Lansdown Asset Management Limited. As a key member of our Service team, you will play a vital role in ensuring the reliability and efficiency of our administrative processes.

Your primary responsibilities will include:

  • Ensuring all team administrative processes are reliable and efficient.
  • Tailoring your approach to communicate with customers, team departments, and the wider business to achieve optimal outcomes.
  • Adhering to and understanding relevant policies, controls, and regulatory rules applicable to your role.
  • Escalating issues or concerns as necessary.
  • Supporting the team's risk and control activities to ensure good client outcomes and risk management culture.
  • Collaborating with other teams within the business and external companies.

About You

  • Experience working within financial services, customer services, or administration is preferred.
  • Proven ability to work to a high accuracy and service standard.
  • Experience of dealing with internal or external clients.
  • Excellent interpersonal, organisational, and communication skills.
  • Proactive and driven, with a strong desire to learn and take ownership.
  • Highly computer literate and competent in Microsoft Office.
  • Ability to work under pressure.
  • A strong desire to learn and have a holistic understanding of a process or issue.
  • Proven track record in concern for and adherence to regulatory requirements.

Interview Process

A competency-based interview will be conducted through Microsoft Teams.

Working Schedule

This role is based at our Bristol head office, and we offer flexible working hours spanning Monday to Friday between 8 am and 6 pm. Once you've completed your training, gained confidence, and passed your three-month probation, hybrid working options become available.

Why Choose Us?

Hargreaves Lansdown is the UK's number 1 investment platform for private investors, based in Bristol. For over 40 years, we've helped investors save time, tax, and money on their investments.

We believe in a workplace like no other, with constant learning, dynamic teams, and a great ethos. Our core values promote service, quality, innovation, and opportunity in everything we do.

What's on Offer?

  • 25 days* holiday plus bank holidays and 1-day additional Christmas closure time.
  • Option to purchase an additional 5 days holiday (during annual enrolment window, if eligible depending on start date).
  • Flexible working options available, including hybrid working.
  • Enhanced parental leave.
  • Pension scheme up to 11% employer contribution.
  • Sharesave scheme - have a real stake in HL's future.
  • Income Protection & Life insurance (4 x salary core level of cover).
  • Private medical insurance*.
  • Health care cash plans - including optical, dental, and outpatient care.
  • Help@hand and an Employee Assistance Programme.
  • Gympass - gym memberships and wellbeing apps available.
  • Variety of travel to work schemes with free bike storage and shower facilities.
  • In-house barista & deli serving subsidised coffee and sandwiches.
  • Join HL's sports, I&D networks, and volunteering groups (two paid volunteering days per year).
  • LifeWorks Discounts on services, restaurants, and retailers.

We are an inclusive employer that values diversity in our workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability, or age.

Please note, we are unable to provide employment sponsorship to candidates.

#Omni

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