Process Enhancement Lead

7 days ago


London, Greater London, United Kingdom Deliveroo Full time
About the Role

We're seeking an experienced Process Enhancement Lead to join our team at Deliveroo. As a key member of our operations team, you'll be responsible for driving process improvements across our marketplace support agents, consumers, riders, and restaurants.

You'll design and document agent processes, collaborate with cross-functional teams, and develop and maintain process documentation. Additionally, you'll lead analysis and investigations into key metrics, leveraging data-driven insights to identify opportunities for improvement and automation.

With a proven track record of designing processes in a contact centre environment, you'll possess strong analytical, written, and verbal communication skills. You'll also have experience working on a global scale or in a complex, fast-paced environment.

The estimated salary for this position is around £65,000 per annum, considering the UK location and industry standards.



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