Technical Support Specialist for Space and Assortment

3 weeks ago


StokeonTrent, Stoke-on-Trent, United Kingdom RELEX Solutions Full time
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team in the UK Stoke office. As a key member of our Support team, you will play a crucial role in ensuring our global customers receive exceptional service and support.

Key Responsibilities:
  • Supporting customers via our service desk with diverse technical issues across various technologies
  • Collaborating with other departments through online meetings, phone calls, and emails
  • Working on automated alerts and monitoring for hosted customer environments
  • Problem-solving technical tickets with varying priority and skill levels
  • Documenting known issues and adding them to our knowledge base
Requirements:

To be successful in this role, you will need:

  • Fluent written and verbal English skills
  • Minimum 2 years of experience in Application or Internal IT Support
  • Experience with ticket administration via service desks (JIRA preferred)
  • SQL Query Writing skills for reporting and data manipulation
  • Understanding of ITIL best practices for customer support
  • Basic understanding of networking principles
  • Software troubleshooting and problem-solving skills
What We Offer:
  • A competitive salary of £30,000 - £35,000 per annum
  • 25 days' annual holiday
  • Summer and Christmas company parties
  • A fun and ambitious team environment
  • Opportunities for professional growth and development


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