Technical Support Specialist for Space and Assortment
3 weeks ago
We are seeking a highly skilled Technical Support Specialist to join our team in the UK Stoke office. As a key member of our Support team, you will play a crucial role in ensuring our global customers receive exceptional service and support.
Key Responsibilities:- Supporting customers via our service desk with diverse technical issues across various technologies
- Collaborating with other departments through online meetings, phone calls, and emails
- Working on automated alerts and monitoring for hosted customer environments
- Problem-solving technical tickets with varying priority and skill levels
- Documenting known issues and adding them to our knowledge base
To be successful in this role, you will need:
- Fluent written and verbal English skills
- Minimum 2 years of experience in Application or Internal IT Support
- Experience with ticket administration via service desks (JIRA preferred)
- SQL Query Writing skills for reporting and data manipulation
- Understanding of ITIL best practices for customer support
- Basic understanding of networking principles
- Software troubleshooting and problem-solving skills
- A competitive salary of £30,000 - £35,000 per annum
- 25 days' annual holiday
- Summer and Christmas company parties
- A fun and ambitious team environment
- Opportunities for professional growth and development
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