Retail Customer Service Representative
4 weeks ago
Are you passionate about delivering exceptional customer service and building strong relationships? Do you enjoy working in a fast-paced environment and contributing to a team that values diversity and inclusivity?
As a Retail Customer Service Manager at Entain, you will play a crucial role in delivering top-notch customer service and driving standards in our exciting and dynamic betting shops. You will be responsible for serving customers, building rapport, and encouraging repeat business.
Key Responsibilities:
- Deliver outstanding customer service and resolve customer complaints in a professional and empathetic manner.
- Urging safer gambling practices and promoting responsible gaming habits.
- Process customer transactions, including cash handling and operating betting terminals.
- Help customers understand our products and services, and provide demonstrations as needed.
- Work collaboratively with the Shop team to achieve sales targets and maintain high shop standards.
- Open and close the shop as needed, and ensure a smooth and efficient operation.
Working Patterns:
This role requires flexibility and availability to work a variety of shifts, including evenings, weekends, and bank holidays. You will be responsible for creating a rota that meets the needs of the business and ensures excellent customer service.
What We Offer:
- A competitive salary and benefits package, including pension scheme and annual ShareSave.
- Optional overtime subject to availability.
- Discounts with hundreds of retailers through Entain Deals.
- Healthcare and wellbeing support.
- Development opportunities and a chance to turn recognition into amazing prizes.
At Entain, we value diversity, equity, and inclusion, and we are committed to creating a workplace where everyone feels valued, respected, and celebrated. If you are passionate about delivering exceptional customer service and building strong relationships, we encourage you to apply for this exciting opportunity.
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