Retail Customer Service Representative

4 weeks ago


Fort William, Highland, United Kingdom Entain Full time
Job Description

Are you passionate about delivering exceptional customer service and building strong relationships? Do you enjoy working in a fast-paced environment and contributing to a team that values diversity and inclusivity?

As a Retail Customer Service Manager at Entain, you will play a crucial role in delivering top-notch customer service and driving standards in our exciting and dynamic betting shops. You will be responsible for serving customers, building rapport, and encouraging repeat business.

Key Responsibilities:

  • Deliver outstanding customer service and resolve customer complaints in a professional and empathetic manner.
  • Urging safer gambling practices and promoting responsible gaming habits.
  • Process customer transactions, including cash handling and operating betting terminals.
  • Help customers understand our products and services, and provide demonstrations as needed.
  • Work collaboratively with the Shop team to achieve sales targets and maintain high shop standards.
  • Open and close the shop as needed, and ensure a smooth and efficient operation.

Working Patterns:

This role requires flexibility and availability to work a variety of shifts, including evenings, weekends, and bank holidays. You will be responsible for creating a rota that meets the needs of the business and ensures excellent customer service.

What We Offer:

  • A competitive salary and benefits package, including pension scheme and annual ShareSave.
  • Optional overtime subject to availability.
  • Discounts with hundreds of retailers through Entain Deals.
  • Healthcare and wellbeing support.
  • Development opportunities and a chance to turn recognition into amazing prizes.

At Entain, we value diversity, equity, and inclusion, and we are committed to creating a workplace where everyone feels valued, respected, and celebrated. If you are passionate about delivering exceptional customer service and building strong relationships, we encourage you to apply for this exciting opportunity.



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