Retail Customer Service Advisor

3 weeks ago


Fort William, Highland, United Kingdom Entain Full time

Delivering Exceptional Customer Service

As a Retail Customer Service Manager at Entain, you will play a vital role in delivering top-notch customer service and driving standards on a daily basis. Our dynamic betting shops offer an exciting and fast-paced environment where no two days are the same.

In this role, you will be part of the Shop team, serving customers and building rapport to encourage repeat custom. Your key responsibilities will include delivering outstanding customer service, always urging safer gambling, taking bets on a wide range of sports and events, processing customer transactions, and helping demonstrate our products and betting terminals to customers.

Working patterns may vary, but you can expect to be available from Monday to Friday, 5pm to 10pm, and Saturday and Sunday, 8am to 10pm. This includes weekends and bank holidays. As a key holder, you will be responsible for opening and closing the shop.

We offer a competitive salary and a range of benefits, including optional overtime, a pension scheme, annual ShareSave, and discounts with hundreds of retailers. You will also have access to development opportunities and a chance to turn recognition into amazing prizes.

At Entain, we value diversity, equity, and inclusion. We strive to create a workplace where everyone feels valued, respected, and celebrated for who they are. If you need any adjustments or accommodations during the recruitment process, please don't hesitate to contact us.



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