Digital Transformation Manager
4 days ago
We are seeking a highly experienced DIGITAL TRANSFORMATION MANAGER to lead our Digital Transformation initiative at Saint-Gobain Glassolutions.
About the Role
The successful candidate will drive Digital Transformation and implementation across the team, enhance the quotation and sales process, and maximize quote conversion and sales targets.
Key Responsibilities
- Drive Digital Transformation and implementation across your team
- Enhance the quotation and sales process, maximizing quote conversion and sales targets
- Support and implement customer-facing digital tools for improved customer engagement
- Manage, recruit, and train a team of 11 from 3 branches (Elland, Dudley, and Eggborough)
- Set clear objectives, KPIs, and performance standards
- Monitor and share performance against Customer Satisfaction Indicators (CSI)
- Identify key service differentiators to create competitive advantages
About You
To succeed in this role, you will need:
- A proven track record in leading teams and driving results
- Strong customer focus with the ability to build and maintain top-class service standards
- Confidence and resilience with a positive outlook to motivate and encourage others
- Technologically proficient with a strong passion for leveraging digital tools to enhance our service
- A high level of attention to detail and process – ensuring high standards are achieved through the team
Benefits
We offer a competitive salary of £55,000 - £75,000 per annum, depending on experience, as well as opportunities for career growth and development. Our standard working pattern is 8:30am-5pm Monday to Thursday with a 4pm finish on a Friday, although flexibility is available to support work-life balance.
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