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Reservations Agent

1 month ago

Hull, Kingston upon Hull, United Kingdom Valor Hospitality Europe Full time
Reservations Agent Job Description

We are seeking a highly skilled Reservations Agent to join our team at Valor Hospitality Europe. As a key member of our front desk team, you will be responsible for delivering exceptional customer service and ensuring seamless guest experiences.

Key Responsibilities:

  • Take reservations and manage bookings via phone and online platforms
  • Provide top-notch customer service and resolve guest complaints in a professional manner
  • Upsell and promote hotel services and packages to maximize revenue
  • Process and update bookings, ensuring accuracy and efficiency
  • Work collaboratively with the front desk team to achieve maximum occupancy and room rates

Requirements:

  • Excellent communication and interpersonal skills
  • Passion for hospitality and commitment to excellence
  • Ability to work in a fast-paced environment and adapt to changing situations

What We Offer:

  • Competitive rates of pay and benefits package
  • Exclusive discounts for team members and their families
  • Opportunities for career growth and development
  • A supportive and dynamic work environment

About Valor Hospitality Europe:

We are a leading hospitality company operating 34 hotels across the UK, with ambitious growth plans and a commitment to excellence. Our team is passionate about delivering exceptional guest experiences and providing a supportive and inclusive work environment.