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IT Support Specialist

2 months ago

Edinburgh, Edinburgh, United Kingdom Comhairle nan Eilean Siar Full time

Job Summary

We are seeking a highly skilled IT Support Technician to join our team at Comhairle nan Eilean Siar. As an IT Support Technician, you will be responsible for ensuring the efficient operation of our central computer systems, applications, and communications networks.

Key Responsibilities

  • Provide technical support and advice to users of our systems, networks, and applications.
  • Ensure that our computer systems, applications, and communications networks are operated in a secure and controlled manner.
  • Identify and resolve technical issues in a timely and efficient manner.
  • Collaborate with other teams to ensure seamless integration of IT services.

Requirements

  • Significant experience in a formal technical support environment.
  • Experience of first-line support in a formal Helpdesk environment.
  • Excellent customer service skills with experience in communicating with computer users to identify and fix problems.
  • Strong understanding of IT systems, applications, and network support issues.

What We Offer

  • A competitive salary inclusive of Distant Islands Allowance.
  • Opportunities for annual incremental progression.
  • A dynamic and supportive work environment.