Desktop Support Specialist

2 weeks ago

Knutsford, Cheshire East, United Kingdom 6124 TT Games Studios Limited Full time

About the Role

We are seeking a skilled Desktop Support Engineer to join our team at 6124 TT Games Studios Limited. As a key member of our IT department, you will be responsible for ensuring the smooth operation of our desktop infrastructure, providing top-notch support to our staff, and collaborating with our development teams to deliver high-quality services.

Key Responsibilities

  • Provide first- and second-line support to staff, troubleshooting and resolving issues efficiently.
  • Record and document support requests, ensuring accurate and up-to-date procedures and documentation.
  • Manage operating system images, maintenance, and deployment.
  • Perform workstation maintenance, including application deployment, fault correction, and driver/firmware updates.
  • Configure, update, and troubleshoot console platforms (e.g., Microsoft, Sony, Nintendo Switch) and mobile devices (Android and iOS).
  • Transfer licenses between machines, ensuring license documents are current.
  • Manage network service-related data (e.g., DHCP reservations, scopes, DNS records).
  • Set up and maintain TeamCity agents and Unreal Horde agents.
  • Create and maintain Active Directory objects (e.g., user and service accounts, distribution lists, security groups).
  • Develop and maintain documentation for departmental use and consumer IT support services.
  • Audit systems for suitability, license compliance, and other requirements.
  • Collaborate with team members to address potential issues and ensure timely resolution.
  • Stay up-to-date with current infrastructure and future trends.
  • Perform other ad-hoc IT duties to provide an effective and efficient service.
  • Liaise with vendors for new requirements and gather quotations.

Requirements and Qualifications

  • Ability to work in a fast-paced environment with multiple demands on time.
  • Capacity to assess issues, prioritize tasks, and work well in a team environment.
  • Knowledge of Windows 10, 11, and MacOS (troubleshooting and usage).
  • Experience with source control systems (Perforce & TortoiseSVN).
  • Working knowledge of Citrix and Parsec remote desktop applications.
  • Understanding of basic LAN/WAN technologies (e.g., TCP/IP, OSI 7 layer model).
  • Remote administration tools for Windows and Active Directory.
  • Familiarity with PowerShell.
  • Strong analytical, problem-solving, documentation, and decision-making skills.
  • Ability to produce clear and concise technical documentation.
  • Excellent customer service skills.

Desirable Knowledge and Experience

  • Windows Servers (2016 & above), Linux, and VMware.
  • Cloud Technologies (AWS & Azure).
  • Switches, Routers & Firewalls.
  • Direct Attached Storage, Network Attached Storage, and Storage Area Networks.
  • Network security protocols (e.g., LDAP, RADIUS, 802.1x).
  • Network monitoring protocol experience (e.g., SNMP, ICMP).
  • ITIL.

Working Arrangements

This role is based at our Knutsford or Brighton Studios, with occasional travel between sites. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

About Us

At 6124 TT Games Studios Limited, we are passionate about creating engaging and immersive gaming experiences. Our team is dedicated to delivering high-quality services and products that exceed our customers' expectations. We are committed to fostering a positive and inclusive work environment that encourages collaboration, creativity, and innovation.

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