Enterprise Operations Director Role

6 days ago

London, Greater London, United Kingdom American Express Full time

About This Role

We're seeking a skilled Operations Engineering Director to join our Mission Control organization at American Express. As a key member of our team, you'll be responsible for providing enterprise services to ensure high levels of product availability for our customers and partners.

  • Direct a team of engineers to resolve issues, minimize escalations, and ensure timely communications.
  • Manage legacy Emergency Major Incident Management (EMIM) teams' day-to-day operations during departmental transformation efforts.
  • Maintain and build strong, proactive relationships with Amex Business and Technology partners.
  • Evolving Mission Control capabilities, identifying automation and self-healing opportunities.
  • Implement self-healing and automation solutions for efficient delivery of Mission Control services.
  • Partner with Mission Control technology onboarding to acquire knowledge and ensure knowledge transfer occurs with Operations Engineers.

Requirements

  • Bachelor's Degree or equivalent experience in computer science, computer science engineering, or related field. 8+ years of successful engineering and deployment of enterprise-grade technology assets in a sophisticated product environment.
  • Prior relevant Technology and business/industry work experience including architecture design and deployment, systems life cycle management, and infrastructure planning and operations.
  • Leadership experience in leading multiple, large, multi-functional teams or projects.
  • Ability to maintain and develop strong working relationships and ongoing partnerships. Understand End-to-End event flow, upstream and downstream dependencies.
  • Hands-on coding experience with different technology products or programming languages.
  • Ability to setup and configure observability solutions (APM tools, auto alerting, incident routing).
  • Experience working with monitoring tools - application performance monitoring, AIOps, or an equivalent tool to improve overall efficiency.
  • Solid understanding of ITIL (Event, Incident, Release, Problem, and Knowledge Management) is critical to success.
  • Proficient verbal and written communication skills.
  • Soft skills - analytical thinking, curiosity, continuous learning, and improvement attitude.

About American Express

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. This includes competitive base salaries, bonus incentives, support for financial well-being and retirement, comprehensive medical, dental, vision, life insurance, and disability benefits, flexible working models, generous paid parental leave policies, free access to global on-site wellness centers, and free and confidential counseling support.

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