Assistant Store Manager

3 weeks ago


Tunbridge Wells, Kent, United Kingdom British Heart Foundation Full time
Unlock Your Potential as a Fashion Retail Leader

We’re seeking an ambitious and driven Assistant Store Manager to join our team in Tunbridge Wells. As a key member of our store management team, you will play a pivotal role in driving sales growth, delivering exceptional customer experiences, and contributing to the overall success of our fashion store.

Key Responsibilities:

  • Support the Store Manager with the day-to-day running of the store and take full responsibility in their absence.
  • Inspire and support staff and volunteers to deliver an excellent customer journey that reflects our values.
  • Contribute to achieving sales targets, maintaining high standards of visual merchandising, and maximizing sales through physical and digital channels.
  • Support with the recruitment and development of volunteers and achieve expectations within campaign activities.
  • Work with the manager to generate stock and ensure a high standard of customer service.

What We’re Looking For:

  • Experience in a customer-facing role and supervisory experience.
  • Commercially driven to encourage new ideas and an inclusive approach to developing teams.
  • Passion for delivering exceptional customer service and achieving the highest retail standards.

About Us:

We are the British Heart Foundation, a charity dedicated to funding lifesaving research for heart and circulatory conditions. Our stores are fast-paced and trade 7 days a week, requiring flexibility from our store teams to work weekends and bank holidays on a rota basis.

Our Benefits:

  • 38 days annual leave (plus the option to buy and sell leave)
  • Wagestream - claim early access to your wages as you earn them
  • Holistic support leave of up to 10 additional days off each year
  • Enhanced family policies (maternity, paternity, and adoption leave)
  • 25% staff discount
  • Health cash plan (dental, optical, therapies, etc)
  • Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
  • Pension with employer contribution of up to 10%
  • Cycle to work scheme
  • Discounts on gym memberships
  • Discounts with a wide range of retailers


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