Pet Care Specialist

1 day ago


Waterlooville, Hampshire, United Kingdom Vetisco Full time
Pet Care Specialist - Waterlooville Vets for Pets

We are seeking a dedicated Pet Care Specialist to join our team at Waterlooville Vets for Pets. As a key member of our reception team, you will provide exceptional service to our clients and their pets, ensuring a seamless experience from arrival to departure.

The ideal candidate will be able to build strong relationships with our clients, their pets, and the practice team, providing a link between clients and the clinical team. Your great client service skills will ensure that our clients leave feeling satisfied and confident in the care their pets receive.

Responsibilities include greeting each client, offering support, guidance, and expertise, managing payments and future bookings confidently. You will also coordinate the smooth running of day-to-day routines using our online booking system, requiring computer literacy.

This is a Part Time role working 30 hours per week with 1 in 4 Weekends (Saturday days).

About the Role
  • Provide exceptional customer service to our clients and their pets
  • Build strong relationships with clients, their pets, and the practice team
  • Manage payments and future bookings with confidence
  • Coordinate the smooth running of day-to-day routines using our online booking system
Requirements
  • Calm, attentive, and focused on clients' needs
  • Enthusiastic and driven, with a passion for service and love of pets
  • Able to deal with all situations, from comforting a client with bad news to sharing in the joy of a new puppy's first visit
  • Infectious personality, creating a welcoming atmosphere with fellow colleagues
Benefits
  • 20% discount at Vet Group, Pets at Home, and Groom Room
  • Access to discounts and cashbacks
  • In-house career development opportunities
  • Pension and holiday allowance


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