Urology Department Administrator
2 weeks ago
About the Role
We are seeking a highly motivated and organised Receptionist/Administrator to join our Urology Department at the Norfolk and Norwich University Hospital. As a key member of our team, you will provide administrative support to our clinicians and patients, ensuring the smooth running of our outpatient services.
Key Responsibilities
- Provide receptionist duties, including prioritising and arranging appointments and maintaining the various appointment systems.
- Deal with patients and external and internal staff enquiries in person or via the telephone, in a courteous and confidential manner.
- Ensure patients safety and well-being in the waiting area prior to them being called for their appointment.
- Liaise with Secretaries and other departments within the Trust as necessary to ensure case notes, X-rays and referrals are available for every patient attending an outpatient clinic.
Requirements
- Good general standard of literacy and numeracy.
- Experience in NHS or customer service organisation.
- Good communication and interpersonal skills.
- IT skills - accurate data input.
- Flexible - able to multi-task and prioritise.
About Us
The Norfolk and Norwich University Hospital is a leading teaching and research hospital, providing first-class acute care for around one million people. We are proud to be a diverse and inclusive workplace, with a workforce representing 94 countries from across the world.
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