Urology Department Administrator

2 weeks ago


Norwich, Norfolk, United Kingdom Norfolk and Norwich University Hospital Full time

About the Role

We are seeking a highly motivated and organised Receptionist/Administrator to join our Urology Department at the Norfolk and Norwich University Hospital. As a key member of our team, you will provide administrative support to our clinicians and patients, ensuring the smooth running of our outpatient services.

Key Responsibilities

  • Provide receptionist duties, including prioritising and arranging appointments and maintaining the various appointment systems.
  • Deal with patients and external and internal staff enquiries in person or via the telephone, in a courteous and confidential manner.
  • Ensure patients safety and well-being in the waiting area prior to them being called for their appointment.
  • Liaise with Secretaries and other departments within the Trust as necessary to ensure case notes, X-rays and referrals are available for every patient attending an outpatient clinic.

Requirements

  • Good general standard of literacy and numeracy.
  • Experience in NHS or customer service organisation.
  • Good communication and interpersonal skills.
  • IT skills - accurate data input.
  • Flexible - able to multi-task and prioritise.

About Us

The Norfolk and Norwich University Hospital is a leading teaching and research hospital, providing first-class acute care for around one million people. We are proud to be a diverse and inclusive workplace, with a workforce representing 94 countries from across the world.



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