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Crisis Support Specialist

2 months ago

Hinckley, United Kingdom Archer Resourcing Ltd Full time
About the Role

We are seeking a highly skilled and compassionate Crisis Support Specialist to join our team at Archer Resourcing Ltd. As a key member of our helpline team, you will provide immediate emotional support and guidance to individuals in crisis, utilizing your exceptional counselling skills and knowledge of BACP ethical guidelines.

Key Responsibilities
  • Conduct thorough clinical assessments and offer appropriate referrals to ensure individuals receive the necessary support.
  • Complete risk assessments and maintain accurate records in our company database, adhering to strict confidentiality protocols.
  • Handle a high volume of calls, providing empathetic and non-judgmental support to distressed or at-risk individuals.
  • Participate in ongoing training and professional development to enhance your counselling skills and stay up-to-date with industry best practices.
  • Maintain an active caseload of video counselling clients, ensuring timely and effective support.
Requirements
  • Minimum of a Level 4 diploma in counselling and relevant experience in a crisis support role.
  • BACP registered member in good standing.
  • Excellent communication and customer service skills, with the ability to work effectively in a fast-paced environment.
  • Strong organizational skills and ability to multitask, prioritizing tasks and managing time efficiently.
  • Motivation to meet deadlines and targets, with a focus on delivering high-quality support to our clients.
  • High computer literacy and experience with telephony and CRM systems, with the ability to learn new software and technology quickly.