Residential Concierge Team Member

3 days ago


Egham, Surrey, United Kingdom Abbatt Property Recruitment Full time
Residential Concierge Team Member

Estimated Salary: £22,000 - £29,000 per annum based on experience and qualifications.

About the Job

We are seeking a highly organized and experienced Residential Concierge Team Member to join our team at Abbatt Property Recruitment. As a key member of our estate management team, you will be responsible for ensuring the smooth day-to-day operation of our residential sites.

In this role, you will work closely with our security team to ensure the site is secure and well-maintained. You will also assist with daily administration tasks, including logging mail and deliveries, distributing keys, and maintaining accurate records.

Your responsibilities will include:

  • Manning the reception desk during agreed hours;
  • Providing and facilitating required services to residents as per the instructions of the managing agent;
  • Responding proactively to resident or other requests in a timely and polite manner;
  • Communicating effectively with residents, guests, other members of staff, and contractors;
  • Welcoming residents and guests;
  • Answering the telephone and dealing with general enquiries, logging messages, and following up on requests & events;
  • Receiving, logging, and distributing mail/other deliveries to individual properties;
  • Oversight of the cleanliness and comfort of the reception areas and associated common parts;
  • Conducting regular patrols of the residential site to deter and detect any suspicious activities or potential security breaches;
  • Monitoring and controlling access to the premises, verifying the identity of residents, visitors, and service personnel to maintain a secure and welcoming environment;
  • Utilizing surveillance systems effectively to monitor the premises and respond promptly to any unusual incidents or security concerns;
  • Being prepared to respond swiftly and efficiently to emergencies, accidents, or medical incidents, ensuring proper protocols are followed;
  • Providing a high level of customer service and acting as a courteous concierge when interacting with residents, visitors, and vendors;
  • Accurately documenting all incidents, observations, and actions taken during the shift and providing detailed reports to the management team;
  • Familiarizing yourself with fire safety procedures and being ready to initiate emergency evacuations when required;
  • Conducting regular risk assessments of the premises and suggesting security enhancements or improvements to prevent potential vulnerabilities;
  • Working collaboratively with other security team members and communicating effectively with other on-site personnel;
  • Ensuring strict adherence to company policies, procedures, and security regulations.

This is an excellent opportunity for someone who is passionate about providing exceptional customer service and has a keen eye for detail. If you are looking for a challenging and rewarding role that allows you to make a real difference in people's lives, we would love to hear from you.


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