Custody Support Specialist

2 weeks ago


Oxford, Oxfordshire, United Kingdom Shaw Trust Full time

At Shaw Trust, we provide individuals with a criminal record the opportunity for a second chance by offering services to support them in custody and in the community.

We deliver the HMPPS Creating Future Opportunities (CFO) program in the East of England and Southeast of England.

We are seeking a Custody Support Specialist to manage a caseload of participants in both custodial and community settings, providing high-quality support and guidance.

The successful candidate will help participants overcome barriers to successful resettlement, achieve agreed milestones, develop skills, and find sustainable employment.

Enhanced vetting checks will be required.

The role involves working across different locations in custody and within community hubs, including HMP Bullingdon and Bicester and Oxford community.

Applicants should specify their preferred location in their supporting statement.

We are looking for individuals with:

  • Excellent organisational and time management skills, with a proactive and solution-focused approach.
  • Strong interpersonal communication skills, including active listening and motivational skills, to support participants from diverse backgrounds.
  • A demonstrated commitment to the rehabilitation of prisoners and the ability to work independently, providing community-based support.
  • An awareness, understanding, and commitment to the protection and safeguarding of young people and vulnerable adults.
  • The ability to pass a Disclosure and Barring Service Check at an enhanced level and successfully pass prison vetting.

For more information, please download the job description.

In your supporting statement, please briefly outline your interest in the role and answer yes or no to the following three questions:

  • Have you ever worked in a prison?
  • Have you ever been refused clearance to work in a prison?
  • Do you currently have clearance to work in a prison?

As an employee of Shaw Trust, you will have access to various benefits, including:

  • 25 days annual leave per year (plus bank holidays), with incremental increases post 3 years' service up to 28 days, and the option to purchase additional holiday.
  • 2 days paid volunteering leave each year.
  • An enhanced pension scheme after 6 months.
  • Life Assurance at 3 times your annual salary rate.
  • Access to a suite of learning and development opportunities, including paid for apprenticeship and masters' levels qualifications, and management development programmes.
  • Opportunities to connect with our employee networks.
  • Health and Wellbeing initiatives, including internal support, employee assistance programme, and health cash plan.


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