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Application Engineering Manager

2 months ago

Belfast, United Kingdom Qualitrol Company Full time

Job Summary

The Application Engineering Manager Utilities will be driving the day-to-day activities of a group of Application Engineers dispersed globally and supporting multiple instrument-based monitoring solutions used in the electrical Transmission and Distribution sector.

Key Responsibilities

  • Mentor and lead the Applications Engineering team to enable sales of the Qualitrol Systems for monitoring large Electrical Assets globally.
  • Work with Sales Management for efficient geographic deployment, time prioritizations, technical knowledge base, and resource allocation issues to support OTD of all proposals, pre and post-sales technical case monitoring and resolution, and in-person demonstration of various features of our technical solutions.
  • Observe AE effectiveness and financial impact on Global revenue targets along with customer response times and customer satisfaction index.
  • Identify required training and deploy as appropriate.

Requirements

  • BS degree or equivalent experience in Electrical Engineering, Computer Engineering, or related field is required. MS degree is preferred.
  • Minimum of 5 years of broadening assignments and experience with expertise in technical customer service/commercial operations role. Preference will be given to those with knowledge and experience working or serving the utility Transmission, Distribution, or Power Generation industries.
  • Good understanding of IT and communication protocols, comfortable around instrumentation and using basic programming tools where necessary.
  • Strong leader and communicator, i.e., advanced presentation and public speaking track record.
  • Proven track record of leading successful teams with a focus on development and engagement.
  • Problem-solving and advanced troubleshooting skills in technical and process-related issues.
  • Experience with CRM case management, e.g., Salesforce.com, is preferred.