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Application Engineering Leader

1 month ago

Belfast, United Kingdom Qualitrol Company Full time

Job Overview

We are seeking an Application Engineering Manager to drive the day-to-day activities of a global team of Application Engineers, supporting multiple instrument-based monitoring solutions for the electrical Transmission and Distribution sector.

Your Responsibilities

  1. Mentor and lead the Applications Engineering team to enable sales of Qualitrol Systems for monitoring large Electrical Assets globally.
  2. Work with Sales Management for efficient geographic deployment, time prioritizations, technical knowledge base, and resource allocation issues to support OTD of all proposals, pre and post-sales technical case monitoring and resolution, and in-person demonstration of various features of our technical solutions.
  3. Observe AE effectiveness and financial impact on Global revenue targets along with customer response times and customer satisfaction index.
  4. Identify required training and deploy as appropriate.

Requirements

  • BS degree or equivalent experience in Electrical Engineering, Computer Engineering, or related field is required. MS degree is preferred.
  • Minimum of 5 years of broadening assignments and experience with expertise in technical customer service/commercial operations role. Preference will be given to those with knowledge and experience working or serving the utility Transmission, Distribution, or Power Generation industries.
  • Good understanding of IT and communication protocols, comfortable around instrumentation and using basic programming tools where necessary.
  • Strong leader and communicator with an advanced presentation and public speaking track record.
  • Proven track record of leading successful teams with a focus on development and engagement.
  • Problem-solving and advanced troubleshooting skills in technical and process-related issues.
  • Experience with CRM case management (e.g., Salesforce.com) is preferred.