Supervisor (Gas Qualified) - Operations Lead

1 week ago

Liverpool, Liverpool, United Kingdom Sureserve Group Full time
Job Title: Supervisor (Gas Qualified)

We are seeking a highly skilled and experienced Supervisor (Gas Qualified) to join our team at Sureserve Group. As a key member of our operations team, you will be responsible for leading and managing a field-based team, ensuring high standards of Health, Safety, and Environmental delivery and behaviours across the team.

Key Responsibilities:
  • Lead and manage the field-based operational team.
  • Maintain strong relationships with clients.
  • Think and act operationally and strategically with a constant eye on achieving high performance standards, meeting the business and clients' expectations.
  • Build strong working relationships with the field-based team.
  • Ensure high standards of Health, Safety, and Environmental delivery and behaviours across the team.
  • Report to and work closely with the Contract Manager, as well as Regional Operations Managers.
  • Ensure full operational duties on your contracts.
  • Review and approve engineer timesheets and deal with queries, in conjunction with Contract Managers.
  • Day-to-day management of field-based team, including managing and monitoring staffing levels and annual leave, sickness, and other absences, reviewing and managing performance and quality, carrying out investigations and fact-finding.
  • Lead on team communication, including conducting tool-box talks, and delivering any other company information as required to the field-based teams.
  • Deal with field-based team queries and where possible, act as the first point of contact to informally resolve any issues and concerns.
  • Lead on performance and quality, assist with technical support, and mentoring and training of engineers.
  • Responsible for ensuring all company procedures are adhered to and implementing improvements where necessary.
  • Ensure all KPIs are met, along with contractual compliance.
  • Work and deliver within set budgets.
  • Responsible for customer services, including complaint resolution.
  • Work closely with HR colleagues on employee-related issues that may occur throughout the employee lifecycle.
  • Attend contract meetings when required.
  • Monitor parts usage and ensure regular van stock checks are undertaken.
  • Help ensure 100% compliance is met on all contracts.
  • As part of the complaint and escalation process, respond to feedback from customers and clients and take appropriate action; take a lead on championing customer service.
  • Ensure all aspects of fleet within your team are maintained to a high standard, working with Fleet to achieve this together, including investigating accidents, etc.
  • Monitor part-spend and ensure van stock checks are carried out regularly.
  • Maintain our reputation for producing top-level performance across your contracts.
  • Play a key role when mobilising new contracts, with the ability to put your own personal stamp on the situation.
  • Performance data production, analysis, and reporting.
  • Translate corporate objectives into operational achievements and success.
  • Work with fellow supervisors and managers within the group to facilitate the achievement of the group's objectives.
  • Heavily involved in recruiting engineers and monitoring probationary periods.
  • Any other duties as required in line with the job role and responsibilities.
Required Attributes:
  • Experience in working in domestic heating and hold the relevant gas qualifications.
  • Previous experience in a supervisory role is desirable.
  • Excellent leadership and communication skills.
  • Ability to resolve issues promptly and effectively.
  • A full UK driving license.
  • All suitable applicants will undergo a DBS check before onboarding.
What We Offer:
  • Employee wellbeing programme, occupational health support, telephone support-counselling for staff.
  • Service level awarded annual leave.
  • Enhanced Maternity & Paternity Packages.
  • Employee Voice Programme.
  • Sureserve Legends-celebrating the fantastic ways in which our employees live our values.

We are an equal opportunities employer and welcome applications from all qualified candidates. If you have the skills and experience we're looking for, we'd love to hear from you.

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