Station Manager

1 month ago

London, Greater London, United Kingdom FirstGroup Full time
About the Role

As a Station Manager, you will be responsible for leading a team of Duty Station Managers to deliver exceptional customer service, safety, and train running performance at your stations. You will be expected to maximize efficiency through effective budget management and ensure that all staff under your control embody the South Western Railway Vision, Values, and Behaviours.

Main Responsibilities
  1. Inspire and empower your team to deliver and challenge local working practices and staff performance to achieve optimal results.
  2. Provide the necessary support, training, and resources to ensure that all staff adopt the South Western Railway Vision, Values, and Behaviours.
  3. Ensure a safe environment for customers, staff, tenants, and contractors at your stations and ensure that all staff are competent to carry out their duties safely and efficiently.
  4. Meet and make savings against your annual budget through effective management of basic and enhanced pay while maintaining a safe and efficient station operation.
  5. Motivate your team to deliver a reliable customer experience through continual improvements to train running performance, National Passenger Survey satisfaction scores, and other customer feedback channels.
  6. Work closely with internal and external stakeholders to create the best possible environment at your stations for staff and customers.
  7. Deliver effective management of all retailing activities at your stations, ensuring the security of all South Western Railway monies and revenue at all times.
  8. Work closely with the local Revenue Protection Manager to minimize ticketless and fraudulent travel and adhere to the Revenue Protection strategy at your stations.
  9. Undertake additional duties as required by the Regional Manager.
  10. Act as a positive role model at all times in all matters relating to Customer Service and Health and Safety.
  11. Work directly with the Regional Manager to help create the local area strategy.
  12. Own the delivery of the local area strategy at your locations, adapting it where appropriate to best suit the needs of your stations.
  13. Hold the freedom to make local change and challenge current business practice in all aspects of the role while working within set safety guidelines.
  14. Make decisions that affect your locations but defer to the Regional Manager for advice and authority where needed.
  15. Make decisions using formalized company processes (using the South Western Railway Attendance Procedure and disciplinary sanctions).
  16. As delegated by the Regional Manager (for example, when on call), make tactical decisions on behalf of the Area.
  17. This role is responsible for the development and safe execution of any plan for special events that may impact on your stations. (Not applicable to all).
Requirements
  1. Proven experience in a relevant customer service industry.
  2. An understanding of staffing costs and rostering is highly desirable.
  3. Must have a proven experience of being in a position of trust, potentially around security, key holding, and cash handling.
  4. Proven experience in demonstrating leadership and coaching skills is essential.
  5. A proven ability to change behaviours around customer service and safety is desirable.
  6. Must have a good standard of education, preferably to a higher education standard (e.g., A-Level, college, or equivalent).
  7. Proven ability to lead and inspire teams of people while managing multiple tasks.
  8. Proven written and verbal communication skills are essential.
  9. A good understanding of relevant products, policies, and services is desirable. This is essential once in post.
  10. A good understanding of railway safety standards is looked for.

Applicants who require a visa must have 6 months remaining at the time of their appointment. Training is full-time, and you must be able to commit to this.

Working Pattern

Working an average of 37 hours over 5 days, Monday to Friday, with the occasional weekends and hours to meet business needs.

On Call Commitment

The Reward

In return, we offer a competitive salary and a variety of valuable benefits, including:

  1. Free duty and leisure travel on SWR services for employees.
  2. Free leisure travel for spouse/partner and dependants (criteria dependent).
  3. 75% discount on many other train operating companies.
  4. Full training and support with development.
  5. Large range of exclusive retail offers.
  6. Excellent pension scheme.

  • Station Manager Leader

    4 weeks ago

    London, Greater London, United Kingdom South Western Railway Full time

    About the RoleThe Station Manager Leader will provide leadership and strategic direction to a team of Duty Station Managers to ensure the delivery of excellent customer service, safety, and train running performance at South Western Railway stations.This is a challenging role that requires a strong understanding of customer service principles, safety...

  • Station Operations Manager

    1 month ago

    London, Greater London, United Kingdom First Rail Full time

    At First Rail, we're committed to delivering exceptional customer experiences across our network. As a Station Operations Manager, you'll play a vital role in ensuring the smooth operation of our stations, leading a team of Duty Station Managers to deliver excellence in customer service, safety, and train running performance.Key Responsibilities:Develop and...

  • Station Operations Manager

    2 weeks ago

    London, Greater London, United Kingdom Abm Full time

    About the roleWe are seeking a highly skilled and experienced Station Operations Manager to join our team at ABM. In this role, you will be responsible for ensuring the safe and efficient operation of our London Stations.Key responsibilitiesApply and conduct oneself at all times in accordance with the site Assignment and Emergency InstructionsProvide support...

  • Station Ambassador

    1 week ago

    London, Greater London, United Kingdom Network Rail Full time

    Network Rail is offering a competitive salary of £25,000 per annum for this Customer Service Assistant role.About the Company:We are a leading transportation company dedicated to delivering a safe and efficient rail network. Our mission is to provide excellent customer service and ensure that our stations are clean, welcoming, and secure.Job...

  • Design Manager for Compressor Stations

    4 weeks ago

    London, Greater London, United Kingdom Ramboll Full time

    About the RoleWe are seeking a highly skilled Design Manager for Compressor Stations to join our Energy Transition department at Ramboll. As a key player in international green gas project teams, you will be responsible for developing and maintaining our knowledge of overall compressor station design.Your Key ResponsibilitiesTechnical lead on medium to large...

  • Design Manager for Compressor Stations

    1 month ago

    London, Greater London, United Kingdom https:jobs-redefined.cositemap Full time

    Design Manager for Compressor StationsAs a key player in our Energy Transition department, you will support growing client demand for studies and design of compressor stations for transmission, storage, and distribution systems. Your responsibilities will include:Developing and maintaining our knowledge of overall compressor station designTechnical lead on...

  • Design Manager for Compressor Stations

    1 month ago

    London, Greater London, United Kingdom Ramboll Group AS Full time

    About the RoleWe are seeking a highly experienced Design Manager to lead our compressor station design team. As a key player in international green gas project teams, you will be responsible for developing and maintaining our knowledge of overall compressor station design.Your key responsibilities will include:Developing and maintaining our knowledge of...

  • Station Operations Manager

    3 days ago

    London, Greater London, United Kingdom ABM Full time

    Job DescriptionThe Station Operations Manager will be responsible for overseeing the cleaning and maintenance of various stations across London. This role requires strong leadership skills, effective communication, and a focus on delivering high-quality results.Key Responsibilities:Leading a team of multi-skilled operatives to ensure timely and efficient...

  • Design Manager for Compressor Stations

    4 weeks ago

    London, Greater London, United Kingdom newscientist - Jobboard Full time

    About the RoleWe are seeking a highly skilled Design Manager to join our Energy Transition department. As our new Design Manager for Layout of compressor stations for PtX gas infrastructure, you will play a key role in supporting growing client demand for studies and design of compressor stations for transmission, storage, and distribution systems.Your Key...

  • Compressor Station Design Manager

    4 weeks ago

    London, Greater London, United Kingdom Ramboll Full time

    About the RoleWe are seeking a highly skilled Compressor Station Design Manager to join our Energy Transition department at Ramboll. As a key player in international green gas project teams, you will be responsible for developing and maintaining our knowledge of overall compressor station design.Your Key ResponsibilitiesTechnical lead on medium to large...

  • Delivery Station Operations Manager

    4 weeks ago

    London, Greater London, United Kingdom Amazon Full time

    At Amazon, we're working to be the most customer-centric company on earth. Our Delivery Stations are at the heart of our rapidly growing Operations network, where we manage our fast-moving last mile operation.As a Delivery Station Manager, you will coordinate and oversee a highly important environment within our business. Our top-line vision is to remove all...

  • Station Operations Specialist

    4 weeks ago

    London, Greater London, United Kingdom Matchtech Full time

    Station Operations Support SpecialistWe are seeking a seasoned professional to join our team in London as a Station Operations Support Specialist. This role will involve guiding project teams and contractors in defining operational concepts and station integration strategies.Key Responsibilities:Act as the subject matter expert on station...

  • Design Manager for Compressor Stations

    1 month ago

    London, Greater London, United Kingdom oilandgas Full time

    About the RoleWe are seeking a highly skilled Design Manager to join our Energy Transition department. As a key member of our team, you will be responsible for leading the design and development of compressor stations for PtX gas infrastructure and transmission of green gases.Key ResponsibilitiesDevelop and maintain expertise in overall compressor station...

  • Mechanical Engineering Manager

    3 days ago

    London, Greater London, United Kingdom hypt GmbH Full time

    As a Mechanical Engineering Manager - Stations, you will play a key role in the delivery of our station upgrade programme. You will be responsible for managing the mechanical engineering aspects of the programme, ensuring that all work is completed safely, efficiently, and to the required quality standards.The ideal candidate will have a strong background in...

  • Senior Station Operations Manager

    2 weeks ago

    London, Greater London, United Kingdom Cathay Pacific Airways Limited Full time

    Cathay Pacific Airways Limited seeks an exceptional professional to fill the role of Senior Station Operations Manager.Job DescriptionCompany OverviewCathay Pacific Airways Limited is a leading international airline that connects passengers across the world. We are committed to providing exceptional service and building long-lasting relationships with our...

  • Senior Stations Engineer

    3 weeks ago

    London, Greater London, United Kingdom HS1 Ltd Full time

    We are currently seeking a highly skilled and experienced Senior Stations Engineer to join our team at HS1 Ltd. As a Senior Stations Engineer, you will play a key role in ensuring the HS1 stations facilities and assets are available, maintained and renewed to meet the needs of our customers and shareholders.This is a unique opportunity to work on a...

  • Train Station Operations Manager

    3 weeks ago

    London, Greater London, United Kingdom Abm Full time

    About the RoleWe are seeking a highly skilled and experienced Cleaning Supervisor to join our team at ABM. As a Cleaning Supervisor, you will be responsible for leading a team of multi-skilled Operatives across Stations, ensuring that Health and Safety Regulations are followed, and all assigned tasks are completed in a professional and timely manner.Key...

  • Station Project Coordinator

    3 weeks ago

    London, Greater London, United Kingdom Taylor Woodrow Full time

    We are seeking a Station Project Coordinator to join our team at Taylor Woodrow. This role will involve coordinating visitors to the Old Oak Common Station project, including organizing visitor passes, catering, and visitor PPE.Responsibilities include:Coordinating VIP visitor events on the Old Oak Common Station ProjectSupporting the wider project team by...

  • Station Operations Support Specialist

    4 weeks ago

    London, Greater London, United Kingdom Matchtech Full time

    Our client, a leading company in the rail sector, is currently seeking a Station Operations Support Specialist to support their team in London on a contract basis.Key Responsibilities:Operational Expertise: Act as the subject matter expert on station operations, guiding project teams and contractors in defining operational concepts and station integration...

  • Railway Station Infrastructure Manager

    7 days ago

    London, Greater London, United Kingdom Murphy Full time

    About the RoleWe are seeking a highly skilled Railway Station Infrastructure Manager to join our team in Cambridge and Beaulieu.Job SummaryThe successful candidate will be responsible for managing and overseeing the Mechanical, Public Health, and BMS packages from pre-construction through to final handover at the Cambridge South Station and Beaulieu Station...