School IT Support Specialist

7 days ago

Sunderland, Sunderland, United Kingdom Protocol Education Full time
About the Role

Protocol Education is seeking an experienced IT Technician to support the IT infrastructure of a secondary school in Sunderland. This is a fantastic opportunity for someone with strong technical skills and a passion for supporting education to ensure the smooth operation of all IT systems across the school.

Key Responsibilities
  • Provide first-line technical support to staff and students, addressing hardware, software, and network issues
  • Install, configure, and maintain IT equipment, including PCs, laptops, printers, projectors, and interactive whiteboards
  • Manage user accounts, permissions, and security settings in accordance with school policies
  • Troubleshoot network and Wi-Fi connectivity issues, ensuring minimal disruption to school operations
  • Assist with the installation, updating, and maintenance of software and server systems
  • Maintain inventory records of all IT equipment and manage repairs or replacements when necessary
  • Support school events by providing technical assistance with AV and IT equipment
  • Collaborate with teaching staff to enhance the use of technology in the classroom
Requirements
  • Proven experience as an IT Technician, ideally in a school or educational setting
  • Strong knowledge of Windows operating systems, networking, and hardware troubleshooting
  • Familiarity with server management and cloud-based systems
  • Excellent problem-solving skills with attention to detail
  • Strong interpersonal and communication skills, with the ability to support staff and students effectively
  • Relevant IT certifications (e.g., CompTIA A+, Microsoft certifications) are advantageous
What Protocol Education Offers
  • Competitive salary based on experience
  • A supportive and friendly working environment within a school setting
  • Opportunities for professional development and career progression
  • A dedicated consultant to guide you through the recruitment process

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