Customer Service Experience Manager

20 hours ago


London, Greater London, United Kingdom The Global Search Company Full time
Job Description

The Global Search Company is seeking an exceptional Customer Service Experience Manager to lead our client relationship efforts. This pivotal role involves driving customer satisfaction, resolving issues promptly, and maintaining a culture of excellence.

Key Responsibilities:

  • Foster strong relationships with clients through proactive communication and issue resolution
  • Analyze customer feedback to identify areas for improvement and implement targeted solutions
  • Mentor and develop a high-performing team of customer service representatives
  • Stay ahead of industry trends and best practices to inform strategic decisions
  • Collaborate with cross-functional teams to achieve business objectives

Requirements:

  • Proven experience in customer-facing roles with a focus on service delivery and issue resolution
  • Strong leadership skills with the ability to motivate and develop a team
  • Excellent communication and interpersonal skills
  • Able to analyze complex data and make informed decisions

Estimated Salary: $80,000 - $110,000 per annum, depending on location and experience.



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