IT Operations Support Specialist

2 days ago


StokeonTrent, Stoke-on-Trent, United Kingdom bet365 Full time
Job Description:

We are seeking a skilled IT Service Desk Engineer to support our IT operations at various sites. The successful candidate will work as part of our technical IT team, ensuring that employees have access to the technology resources they need to perform their jobs effectively.

The ideal candidate will have strong interpersonal and customer service skills, commercial experience in service management, and working knowledge of IT systems. Key responsibilities include dealing with phone calls and emails promptly, providing remote support and fixes, and maintaining and administering user accounts. Our company operates with a strong focus on teamwork and collaboration, making this an excellent opportunity for someone who is passionate about delivering exceptional customer experiences and contributing to a dynamic and fast-paced environment. We offer competitive compensation packages, including an estimated salary range of £30,000 - £40,000 per annum depending on experience. If you have a passion for IT and enjoy working in a fast-paced environment, we would love to hear from you

About bet365:

Bet365 is a leading online gambling company with a reputation for innovation and excellence. As one of the largest online gaming companies in the world, we take pride in our commitment to delivering exceptional customer experiences through our cutting-edge technology and dedicated team of professionals. We operate in multiple countries around the globe and are always looking for talented individuals to join our team.

What You'll Do:
  • Deal with phone calls and emails from employees across various sites, responding promptly and professionally to ensure efficient resolution of IT issues.
  • Provide remote support and fixes for a range of IT-related problems, using your working knowledge of IT systems to resolve issues quickly and effectively.
  • Maintain and administer user accounts, ensuring that all employees have secure and reliable access to the technology resources they need.
  • Educate users on the proper use of IT systems and procedures, promoting best practices and minimizing the risk of data loss or system downtime.


Why Join Us?
  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • Collaborative and dynamic work environment.
  • Chance to be part of a leading online gaming company.


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