Account Coordinator

3 weeks ago

Leicester, Leicester, United Kingdom Bellrock Group Full time
Account Coordinator Job Description

Bellrock Group is seeking a highly skilled Account Coordinator to join our team. As an Account Coordinator, you will play a crucial role in supporting the regional Client Relationship Manager(s) and Operations Manager in delivering exceptional operational performance and customer satisfaction.

Key Responsibilities:

  • Ensure all contractual obligations are met, supporting the Client Relationship Manager and Operations Manager in delivering exceptional operational performance and customer satisfaction.
  • Develop strong relationships with internal and external stakeholders, providing timely responses to requests for help and support.
  • Manage and escalate client complaints regarding service delivery in a timely manner, with corrective actions closed out quickly.
  • Support the Client Relationship Manager in monitoring regional performance, maintaining a regular dialogue with key stakeholders in the client's business.
  • Coordinate activities of Bellrock departments to ensure necessary data/management information is provided for effective monitoring of the Contract.
  • Work with the Data Analyst to respond to ad hoc requests for reports.
  • Monitor and liaise with suppliers to ensure effective day-to-day delivery of the service, identifying and escalating performance issues to the Lead Account Coordinator.
  • Monitor and drive timely closure of all PPM, Reactive, Quoted, and Remedial Works.
  • Coordinate Accounts Payable activity, working closely with the Accounts Payable Team to reduce supplier debt and action client and supplier queries.

Requirements:

  • IT literate, with intermediate level use of Excel, including data manipulation.
  • Experience in data management, analysis, and reporting.

Working Arrangements:

We embrace smarter working practices, offering employees the opportunity to work their hours flexibly and remotely where their roles and business needs allow. In this role, the successful candidate would be required to work from Peat House Head Office, Leicester, LE1 6LP, Monday-Friday, 08:30-17:00.

Benefits:

  • 25 days annual leave plus bank holidays + 1 additional day as a thank you.
  • Salary exchange pension scheme.
  • Life cover.
  • Paid sick leave.
  • LifeWorks employee assistance and wellness program.
  • Enhanced maternity, paternity, and adoption leave.
  • Salary sacrifice schemes: Cycle to work and Techscheme.
  • Holiday purchase scheme of additional 5 days per year.
  • Offers and discount scheme designed to save money on everyday shopping and essentials.
  • Refer a friend.

About Us:

Bellrock Group is a company that values diversity and inclusivity, recognizing the hard work and contributions of our employees. We offer a comprehensive benefits package, flexible working arrangements, and opportunities for learning and development. If you're ready to shine, join us and be part of a team that helps our customers achieve their goals.

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