Account Coordinator

2 weeks ago

Leicester, Leicester, United Kingdom Bellrock Group Full time
Account Coordinator Job Description

Bellrock Group is seeking a highly skilled and motivated Account Coordinator to join our team. As an Account Coordinator, you will play a critical role in supporting the regional Client Relationship Manager(s) and Operations Manager in delivering exceptional operational performance and customer satisfaction.

Key Responsibilities:

  • Ensure all contractual obligations are met and contractual requirements are fulfilled.
  • Develop strong relationships with internal and external stakeholders and provide timely responses to requests for help and support.
  • Manage and escalate client complaints regarding service delivery in a timely manner, with corrective actions closed out quickly.
  • Support the Client Relationship Manager in monitoring regional performance, maintaining a regular dialogue with key stakeholders in the client's business.
  • Coordinate the activities of Bellrock departments to ensure the necessary data/management information is provided to enable the effective monitoring of the Contract.
  • Work with the Data Analyst to respond to ad hoc requests for reports.
  • Monitor and liaise with suppliers to ensure the effective day-to-day delivery of the service and identify and escalate any performance issues to the Lead Account Coordinator.
  • Monitor and drive timely closure of all PPM, Reactive, Quoted and Remedial Works.
  • Coordinate Accounts Payable activity by working closely with the Accounts Payable Team to reduce supplier debt and action both client and supplier queries.

Requirements:

  • IT literate – intermediate level in use of Excel – including data manipulation.
  • Experience in data management, analysis, and reporting.

Working Arrangements:

We embrace smarter working practices which offer our employees the opportunity to work their hours flexibly and remotely where their roles and business needs allow. In this role, the successful candidate would be required to work from Peat House Head Office, Leicester, LE1 6LP Monday- Friday 08:30-17:00.

Benefits:

  • 25 days annual leave plus bank holidays + 1 additional day as a thank you.
  • Salary exchange pension scheme.
  • Life cover.
  • Paid sick leave.
  • LifeWorks employee assistance and wellness program.
  • Enhanced maternity, paternity and adoption leave.
  • Salary sacrifice schemes: Cycle to work and Techscheme.
  • Holiday purchase scheme of additional 5 days per year.
  • Offers and discount scheme designed to save money on everyday shopping and essentials.
  • Refer a friend.

About Us:

We've always encouraged new and different perspectives - and that also means making ours a workplace that encourages diverse and unique voices. We're all about helping our people to shine.

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