IT Operations Manager
4 weeks ago
Location: Andover Head Office with travel to European locations as appropriate
Reporting To: Europe & Africa IT Director
People Responsibility: IT Service Desk Team
At Le Creuset, we're passionate about connecting cooks with personal stories and our rich legacy of food lovers to a lifestyle that inspires. We're building beautiful products of the best quality that bring joy to people's lives for generations.
We're looking for an IT Operations and Support Manager to join our team, responsible for providing effective IT Service Operations and leading the Service Desk Team. This is a key role within the IT Leadership Team, responsible for leading the Service Desk team to establish strong IT Service Management practices across the Region.
Key Responsibilities:
- Manage all aspects of IT Service Operations
- Interacting with business users, other departments within IT, and third-party vendors to provide appropriate service management solutions to meet the needs of Le Creuset
- Working with the Change, and Service Desk teams to plan and manage the transition of new services and changes into live in a safe and sustainable way
- Lead service transition, ensuring Le Creuset standards are met before acceptance
- Manage Incident management lifecycle within the Service Desk
- Servicing L1/L2 incidents where appropriate
- Liaise with support partners to manage incident response and SLAs
- Perform periodic performance appraisals for team members in line with local requirements
Requirements:
- 10+ years of experience in IT Service Operations Management
- ~5 years of team management responsibility
- ~ Requires deep knowledge of Service Management standards including ITIL
- ~ Bachelor's degree or equivalent in relevant technical discipline
- Good professional level of English, additional European languages would be an asset
What We Offer:
- Analyze, interpret, and evaluate complex information arriving at logical deductions and conclusions
- Display accuracy and quality in written work
- Display empathy and actively support other team members when under pressure
This position may require travel within the Europe & Africa region, so a full UK driving licence and valid Passport are essential.
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