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IT Operations Manager
2 months ago
IT Operations and Support Manager
Job Summary:We are seeking an experienced IT Operations and Support Manager to join our team at Le Creuset. As a key member of our IT Leadership Team, you will be responsible for providing effective IT Service Operations and leading the Service Desk Team.
Key Responsibilities:- Manage all aspects of IT Service Operations, interacting with business users, other departments within IT, and third-party vendors to provide appropriate service management solutions.
- Work with the Change and Service Desk teams to plan and manage the transition of new services and changes into live in a safe and sustainable way.
- Lead service transition, ensuring Le Creuset standards are met before acceptance.
- Manage Incident management lifecycle within the Service Desk, servicing L1/L2 incidents where appropriate, and liaising with support partners to manage incident response and SLAs.
- Perform periodic performance appraisals for team members in line with local requirements.
- Ensure the delivery of Le Creuset specific service management processes, including Asset and Configuration management, and the management of mature ITIL-based service management processes and controls.
- Creation and maintenance of a detailed Regional Service Catalogue, ensuring systems are documented appropriately according to IT standards and stored in the KMS.
- 10+ years of experience in IT Service Operations Management.
- ~5 years of team management responsibility.
- ~ Requires deep knowledge of Service Management standards including ITIL.
- ~ Bachelor's degree or equivalent in relevant technical discipline.
- Good professional level of English, additional European languages would be an asset.
We offer a dynamic and supportive work environment, with opportunities for professional growth and development. If you are a motivated and experienced IT professional looking for a new challenge, please submit your application.
