Head of Development Operations
4 weeks ago
Charity People is delighted to be partnering with Zoological Society of London (ZSL) to recruit a Head of Development and Supporter Operations.
ZSL is a global NGO driven by science, working to restore wildlife in the UK and around the world by protecting critical species, restoring ecosystems, and inspiring support for nature.
This is an exciting time for ZSL as they look to expand their fundraising and development team, focusing on an ambitious programme of corporate, philanthropic, institutional, and public fundraising.
The Head of Development and Supporter Operations will play a critical role in providing strategic leadership and operational excellence to development and supporter operations.
Key Responsibilities:
- Lead and manage key senior operational roles within the Development and Supporter Operations department
- Hold relationships with key stakeholders across ZSL
- Implement a comprehensive strategy across all operations functions within the development team to support ZSL's strategic objectives for income growth
- Drive operational excellence across all functions, including donor stewardship, event management, prospect management, writing and project development, and data management
- Establish performance metrics and KPIs to monitor the effectiveness of operational functions and conduct regular evaluations to identify areas for improvement and optimisation
- Collaborate closely with ZSL's IT teams to ensure that data and systems requirements are met effectively to support fundraising operations
Requirements:
- Proven experience in senior roles within the nonprofit sector with a focus on development operations and supporter engagement
- Excellent leadership and team management qualities with a track record in effectively leading and motivating teams to achieve organisational goals
- Expertise in donor stewardship, event management, prospect management, fundraising writing, and data management
- Experience in managing large-scale projects and implementing organisational change initiatives
Charity People actively promotes equality, diversity, and inclusion. We match charity needs with the skills and experience of candidates, irrespective of age, disability, gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.
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