Customer Quality Specialist
6 days ago
We're seeking a Customer Quality Specialist to join our team at CV-Library. As a key member of our customer technical team, you'll be responsible for delivering exceptional customer service and ensuring seamless technical activities.
About the Job:
The successful candidate will work closely with our agriculture, supplier assurance, NPD, and packaging teams to develop own-label plans across categories under their responsibility.
Key Responsibilities:
- Develop and manage business groups and dairies to meet customer demands and requirements.
- Liaise with customers on reporting, investigating issues, and coordinating customer audits to support trusted partnerships.
- Manage QEHS-related projects, sharing specialist knowledge to deliver continuous improvement.
- Provide risk assessment and crisis management support as needed, contributing to issue resolution, internal audits, and answering customer queries.
- Act as the key technical consultant in all projects and technical aspects associated with your account, ensuring food safety, quality, and legality are met.
- Monitor and trend customer complaint data, panel results, and agree on continuous improvement plans to reduce CPMU.
Requirements:
- A minimum of 5 years' experience in a technical/operational role in food manufacturing or retailing.
- Experience working in a dairy environment is advantageous, along with knowledge of Sustainability, Ethical, and Responsible Sourcing.
- Solid understanding of food manufacturing and processing techniques, GFSI audit standards (including BRC), and laboratory methods.
- Self-motivated, tenacious, and passionate about delivering excellent customer service.
Estimated Salary: £55,000 per annum.
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