CRM Product Innovation Specialist

4 weeks ago


Peterborough, Peterborough, United Kingdom CITB Full time

CITB is a leading organization in the construction industry, dedicated to supporting a skilled, competent, and inclusive workforce.

As a CRM Product Innovation Specialist, you will play a crucial role in managing and optimizing Customer Relationship Management (CRM) systems through changes, processes, and training.

The role involves supporting the CRM Product Manager in developing the CRM platform, delivering a strategy, training end users, and ensuring customer data requirements align with the data strategy and master data management.

Key responsibilities include CRM product development and functionality, working closely with the Customer Experience team to develop and implement the strategic roadmap for the CRM product and platform.

This role requires a strong understanding of the Microsoft Dynamics platform, with the ability to outline features, enhancements, and milestones to meet stakeholder needs.

The ideal candidate will have the required knowledge, skills, and experience to meet the needs of this role, with a strong focus on innovation and customer-centricity.

In return, CITB offers a competitive salary range of £36,000 - £44,000, depending on experience, and a hybrid working policy with a combination of working from home, attending Peterborough Head Office, and other external locations as per business requirements.

Company Overview

CITB has a clear purpose to support the construction industry in having a skilled, competent, and inclusive workforce, now and in the future.

Our culture of collaboration and empowerment means we work across the industry, and with partners, to deliver positive outcomes that address key industry challenges.

Salary

£36,000 - £44,000 per annum, depending on experience.

Job Description

This is a specialist role, working across Customer Experience, Digital functions, including Marketing, and key stakeholders within CITB.

The role involves supporting the CRM Product Manager in developing the CRM platform, delivering a strategy, training end users, and ensuring customer data requirements align with the data strategy and master data management.

Required Skills and Qualifications

The ideal candidate will have a strong understanding of the Microsoft Dynamics platform, with the ability to outline features, enhancements, and milestones to meet stakeholder needs.

They will also possess strong communication and interpersonal skills, with the ability to work closely with the Customer Experience team and other stakeholders.

Benefits

CITB offers a competitive salary range, a hybrid working policy, and the opportunity to work on a range of exciting projects that make a real difference to the construction industry.

Others

We are an equal opportunities employer and welcome applications from diverse candidates.



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