Retail Store Leadership Position: Assistant Store Manager

3 weeks ago


Manchester, United Kingdom Hotel Chocolat Full time

Hotel Chocolat is a leading premium chocolate brand in the UK, renowned for its luxury giftable chocolates, innovative drinking chocolate system, and commitment to making people and nature happy through chocolate.

We're seeking an experienced Assistant Store Manager to support and lead our retail team, working closely with the Store Manager to drive sales, deliver exceptional customer service, and maintain a high-performing team.

As a people-focused and confident leader, you'll be responsible for:

  • Supporting the Store Manager in providing excellent leadership, coaching, and developing team members to meet performance goals.
  • Driving store sales and profit plans, identifying opportunities to maximise performance and exceed targets.
  • Communicating effectively with the team to achieve sales and KPIs, and implementing timely promotions, offers, and marketing initiatives.

Key qualifications include:

  • Experience in a seasonally busy and bespoke selling environment, preferably within a luxury brand or retailer.
  • Demonstrable experience in high-service guest interaction.
  • Natural leadership qualities to motivate and develop a high-performing team.
  • A passion for chocolate, our brand, and delivering exceptional customer service.

In return for your hard work and commitment, we offer:

  • A competitive salary.
  • Incentives based on performance.
  • 50% unlimited staff discount to treat yourself and your friends and family.
  • 70% discount off a stay in our Hotel in St Lucia.
  • Flexible working arrangements to balance your work and personal life.
  • A chance to work in an exciting, innovative, and expanding company.


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