Claims Investigator

3 days ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom MPJ Recruitment Ltd Full time
Job Title: Claims Investigator

Fully remote position available with travel across the North East, covering claims in the region.

The ideal candidate will use their technical expertise to investigate property claims and report findings in compliance with client requirements and service standards, providing exceptional customer service throughout.

This role requires a commitment to innovation and a determination to provide market-leading services. Key responsibilities include:

  • To demonstrate high technical quality and service delivery
  • To provide exceptional customer service at all times
  • To participate positively as a team member, sharing knowledge and providing feedback
  • To communicate effectively with relevant parties, prioritizing telephone contact
  • To promote the TCF principles
  • To ensure adherence to contractual/Client SLA's and KPI's

Key Skills:

  • Excellent degree of knowledge of property related claims and principles
  • Excellent communication skills, both oral and written
  • Good IT competency and literacy
  • Demonstrate personal and professional integrity
  • Ability to work accurately under pressure, adhering to deadlines and service standards
  • CILA / CIP qualified or willing to work towards

Salary: £30,000 - £50,000 per annum (dependent on experience)

Benefits include competitive salary, enhanced contributory pension, performance-related bonus, flexible benefits, and more.



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