Retail Store Manager

2 months ago

Mablethorpe, Lincolnshire, United Kingdom Card Factory Full time

About the Role

As a Store Manager at Card Factory, you will be responsible for driving the success of our stores by delivering commercial growth and developing a team culture that puts the customer at the heart of everything we do.

Key Responsibilities

  • Oversee the day-to-day operations of the store, focusing on customer experience, colleague development, and commercial growth.
  • Develop a team of colleagues who live and breathe our customer promise and actively seek ways to delight our customers.
  • Coach, train, and develop colleagues within your store, harnessing their strengths and building on development areas.
  • Recruit and manage a team of Assistant Managers, Team Leaders, and Sales Assistants who reflect our values, behaviors, and required skill set.
  • Make commercial decisions around stock availability and merchandising.
  • Collaborate with key stakeholders to gain a wider understanding of the business and identify opportunities for growth.
  • Provide constructive and beneficial feedback to the store team, District, and Regional Managers on store performance and business opportunities.

The Ideal Candidate

  • You will be passionate about celebrating our customers' life moments and have a deep understanding of our customer promise.
  • You will have previous experience as a store manager in a retail environment, working collaboratively with wider stakeholders across the business.
  • You will have experience in leading and developing a team of colleagues and be prepared to work towards KPIs in a fast-paced environment.

About Card Factory

Card Factory is the UK's leading specialist retailer of greeting cards, dressings, and gifts, with over one thousand stores across the UK and Ireland. We are committed to delivering exceptional customer experiences and creating a positive work environment for our colleagues.

Benefits

  • 25% Card Factory colleague discount in-store and online.
  • Save As You Earn scheme.
  • Financial Wellbeing Support, Financial Education Tools, and Salary Advance.
  • Seasonal incentive schemes.
  • Retail Management Apprenticeship Programmes with local providers.
  • Discounted mobile phone contracts.
  • Discounts across 100's of UK retailers.
  • Employee Assistance Programme – access to tools to support mental, physical, and financial wellbeing.
  • Enhanced Family leave.

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