Product Development Lead

5 days ago


East Grinstead, West Sussex, United Kingdom Lloyd Recruitment - East Grinstead Full time

We are seeking an experienced Insurance Product Manager to join our client's team in East Grinstead. This is a key role that requires strong leadership and technical skills to shape and enhance the performance of insurance products.

Key Responsibilities
  • Leading and developing a team of Product Support Executives to deliver technical, administrative, and product support
  • Managing technical and customer queries, assisting the contact centre during busy periods, and resolving escalations
  • Ensuring all customer-facing and internal materials are accurate, compliant, and easy to understand
  • Conducting competitor analysis, identifying opportunities for improvement, and delivering actionable insights
  • Reviewing and approving marketing activity for technical accuracy and compliance with FCA regulations
  • Representing the department at exhibitions, events, and member forums
  • Maintaining personal and team compliance with FCA requirements, including completing CPD

The ideal candidate will have:

  • Proven experience managing teams, delivering results, and improving operations
  • Expertise in personal lines insurance, including policy structures and underwriting
  • Strong skills in writing and reviewing technical documentation and marketing materials
  • Highly organised, with the ability to manage multiple tasks and prioritise effectively
  • Knowledge of touring outfits or travel insurance is highly desirable
  • Excellent communication and stakeholder management skills

We offer a competitive salary of £45,000 - £50,000 per annum, depending on experience, and a range of benefits including annual leave, pension scheme, private medical care, free parking, and discounts at various retailers.



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