Insurance Product Manager
3 days ago
Lloyd Recruitment Services is a leading recruitment agency in East Grinstead, partnering with top organisations to find the best talent. We are currently working with a renowned insurance company to find an Insurance Product Manager to join their team.
Job Description- Salary: £45,000 - £50,000 per annum
- Working hours: Monday to Friday, 9am-5pm (35 hour week)
- Hybrid working arrangement: 2 days office, 3 days work from home
- Annual leave: 25 days plus bank holidays
- Pension scheme: Company pension
- Private medical care: Private medical insurance
- Free parking: On-site car park
- Discounts: Discounts at various retailers
- Career progression: Opportunities for career growth and development
- Training and upskilling: Regular training and upskilling programs
The role involves leading and developing a team of Product Support Executives to deliver technical, administrative, and product support. Key responsibilities include:
- Leading a high-performing team to achieve objectives and enhance customer service
- Managing technical and customer queries, assisting the contact centre during busy periods, and resolving escalations
- Ensuring all customer-facing and internal materials are accurate, compliant, and easy to understand
- Conducting competitor analysis, identifying opportunities for improvement, and delivering actionable insights
- Reviewing and approving marketing activity for technical accuracy and compliance with FCA regulations
- Representing the department at exhibitions, events, and member forums
- Maintaining personal and team compliance with FCA requirements, including completing CPD
Process Improvement:
- Implementing reporting systems to track and analyse workload
- Identifying trends and areas for improvement from data, customer feedback, and contact centre engagement
- Optimising workflows to increase efficiency and reduce costs
- Delivering enhanced member understanding and better customer experiences
Technical Skills Required:
- Proficient in tools such as Google Suite (Docs, Slides, Sheets) or Microsoft Office (Word, PowerPoint, Excel)
- Strong analytical skills to create and present detailed reports
- Familiarity with CRM systems and insurance-related platforms (preferred)
- Excellent writing skills for drafting policy documents, customer communications, and technical materials
- Knowledge of FCA compliance and risk management processes
About You:
- Proven experience managing teams, delivering results, and improving operations
- Expertise in personal lines insurance, including policy structures and underwriting
- Strong skills in writing and reviewing technical documentation and marketing materials
- Highly organised, with the ability to manage multiple tasks and prioritise effectively
- Knowledge of touring outfits or travel insurance is highly desirable
- Excellent communication and stakeholder management skills
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