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Technical Support Specialist

2 months ago

Crawley, West Sussex, United Kingdom Uptime Solutions Ltd Full time
Job Description

**Job Title:** Technical Support Specialist

**Job Summary:** We are seeking a highly skilled Technical Support Specialist to join our team at Uptime Solutions Ltd. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers, troubleshooting complex technical issues, and escalating issues to senior engineers as needed.

Key Responsibilities:

  • Troubleshooting and Technical Support: Provide technical support to customers via phone, email, or in-person, troubleshooting a range of technical issues, including Windows 10, Office 365, Microsoft Office, printers and scanners, and various customer applications.
  • Network Troubleshooting: Troubleshoot network issues, including basic administration of Windows Server 2016, 2019, and network configuration.
  • PSA Platform Management: Use our PSA platform to log and respond to support tickets, ensuring timely and effective resolution of customer issues.
  • Issue Escalation: Identify and escalate higher-level issues to senior engineers, ensuring that complex technical issues are resolved efficiently and effectively.
  • Communication and Customer Service: Provide excellent communication and customer service skills, both verbally and in writing, to deliver support in a friendly and positive manner.

Requirements:

  • Technical Skills: Strong technical skills, including knowledge of Windows 10, Office 365, Microsoft Office, printers and scanners, and various customer applications.
  • Communication Skills: Excellent communication and customer service skills, both verbally and in writing.
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to troubleshoot complex technical issues.
  • Teamwork: Ability to work effectively as part of a team, collaborating with senior engineers to resolve complex technical issues.

What We Offer:

  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career growth and professional development, including training and certification programs.
  • Collaborative Team Environment: A collaborative and supportive team environment, with a focus on delivering exceptional customer service.