Customer Service Representative
2 weeks ago
Customer Service Representative
We are seeking a skilled Customer Service Representative to join our team at London Bridge Hospital. As a key member of our customer service team, you will be responsible for delivering exceptional customer service to our patients and their families.
Key Responsibilities:
- Answering telephone calls and transferring the call in a professional manner.
- Ensuring all systems are accurately updated and transferred to the correct department/individual or facility.
- Providing rapid response when answering calls, working towards set SLAs and individual KPIs.
- Liaising closely with the staff at each allocated Hospital, keeping colleagues updated on any new services and consultant updates.
Requirements:
- Excellent customer care skills.
- Previous work experience in a high pressured environment.
- Excellent telephone manner.
- Good team player.
- Excellent time management.
Why London Bridge Hospital?
At London Bridge Hospital, we are committed to delivering exceptional care to our patients. We believe that our employees are our greatest asset, and we offer a range of benefits to support their wellbeing and career development.
Benefits:
- 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you.
- Private Healthcare Insurance for treatment at our leading hospitals.
- Private pension contribution which increases with length of service.
- Season Ticket Loan and Cycle to Work scheme.
- Group Life Assurance from day one.
- Critical illness cover.
- Enhanced Maternity and Paternity pay.
- Corporate staff discount for all facilities including Maternity packages at The Portland.
- Comprehensive range of flexible health, protection and lifestyle benefits to suit you.
- Discounts with over 800 major retailers.
Diversity and Inclusion
We believe that everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. We are committed to creating a truly inclusive environment, where individual differences are celebrated and everyone can achieve their potential.
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