Customer Service Representative

1 month ago


Prestatyn, Denbighshire, United Kingdom London Bridge Hospital Full time

Job Summary

We are seeking a skilled Switchboard Operator to join our team at London Bridge Hospital. As a key member of our patient access team, you will be responsible for delivering exceptional customer service and ensuring seamless communication between patients, staff, and external partners.

Key Responsibilities

  • Answering telephone calls and transferring calls in a professional manner
  • Ensuring accurate updates to systems and transferring calls to the correct department or individual
  • Providing rapid response to calls, working towards set SLAs and individual KPIs
  • Liaising closely with staff at allocated hospitals, keeping colleagues updated on new services and consultant updates

Requirements

  • Excellent customer care skills
  • Previous work experience in a high-pressure environment
  • Excellent telephone manner
  • Good team player
  • Excellent time management

What We Offer

  • 25 days holiday per year, increasing with service, with option to buy or sell leave to suit you
  • Private healthcare insurance for treatment at our leading hospitals
  • Private pension contribution increasing with length of service
  • Season ticket loan and cycle to work scheme
  • Group life assurance from day one
  • Critical illness cover
  • Enhanced maternity and paternity pay
  • Corporate staff discount for all facilities, including maternity packages at The Portland
  • Comprehensive range of flexible health, protection, and lifestyle benefits to suit you
  • Discounts with over 800 major retailers

Diversity and Inclusion

We believe healthcare is built on a foundation of inclusion, compassion, and respect for our patients and for each other. We're committed to creating a truly inclusive environment where individual differences are celebrated and everyone can achieve their potential.



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