Customer Service Representative
1 month ago
Job Summary
We are seeking a skilled Switchboard Operator to join our team at London Bridge Hospital. As a key member of our patient access team, you will be responsible for delivering exceptional customer service and ensuring seamless communication between patients, staff, and external partners.
Key Responsibilities
- Answering telephone calls and transferring calls in a professional manner
- Ensuring accurate updates to systems and transferring calls to the correct department or individual
- Providing rapid response to calls, working towards set SLAs and individual KPIs
- Liaising closely with staff at allocated hospitals, keeping colleagues updated on new services and consultant updates
Requirements
- Excellent customer care skills
- Previous work experience in a high-pressure environment
- Excellent telephone manner
- Good team player
- Excellent time management
What We Offer
- 25 days holiday per year, increasing with service, with option to buy or sell leave to suit you
- Private healthcare insurance for treatment at our leading hospitals
- Private pension contribution increasing with length of service
- Season ticket loan and cycle to work scheme
- Group life assurance from day one
- Critical illness cover
- Enhanced maternity and paternity pay
- Corporate staff discount for all facilities, including maternity packages at The Portland
- Comprehensive range of flexible health, protection, and lifestyle benefits to suit you
- Discounts with over 800 major retailers
Diversity and Inclusion
We believe healthcare is built on a foundation of inclusion, compassion, and respect for our patients and for each other. We're committed to creating a truly inclusive environment where individual differences are celebrated and everyone can achieve their potential.
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