IT Service Team Leader

4 weeks ago


Crawley, West Sussex, United Kingdom DGH Recruitment Ltd. Full time
Job Title: IT Service Team Leader

About the Role:

The successful candidate will be responsible for leading the IT Service Team, providing first and second-line user IT support, and supervising the team to ensure the highest level of service delivery.

Key Responsibilities:

  • Collaborate with the outsourced IT Support desk to provide seamless user IT support.
  • Supervise the IT Support team, allocating resources and coordinating across the team to ensure exceptional service delivery.
  • Maintain regular contact with users across the firm to address their IT needs.
  • Oversee the day-to-day supervision of the outsourced IT Support desk and the internal IT Support team, focusing on service delivery and excellence.
  • Address minor performance issues within the internal IT Support team, escalating further to the IT Service Manager if required.
  • Conduct daily stand-ups with the IT Support team to align internal resourcing with business priorities.
  • Attend daily stand-ups with the outsourced IT Support desk.
  • Provide guidance and advice to the internal IT Support team where necessary.
  • Regularly review tickets and performance dashboards to ensure support levels are maintained to satisfactory levels.
  • Ensure calls to the internal IT Support team are answered promptly.
  • Coordinate the deployment of end-user equipment, including Intune configuration.
  • Strong knowledge of Windows 10/11 and Microsoft Office, particularly Word and Outlook.
  • Exchange Online.
  • Active Directory.
  • Familiarity with ITIL and Cyber Security is beneficial.

Company Information:

DGH Recruitment Limited acts as both an Employment Agency and Employment Business, ensuring a seamless recruitment process.



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