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IT Service Desk Support Specialist

1 month ago

Neath, Neath Port Talbot, United Kingdom Swansea Bay University Health Board Full time
Swansea Bay University Health Board is seeking a highly skilled IT Service Desk Support Specialist to join our dynamic team. The successful candidate will provide excellent first-line support and be able to diagnose, resolve, and monitor faults while ensuring that we consistently meet local and national key performance indicators. This role offers a wealth of professional training and development opportunities in an innovative, forward-thinking organization. Salary: £28,000-£32,000 per annum.

This fixed-term position for 12 months is based at the SBU Headquarters in Baglan with agile working arrangements allowing remote work. The successful candidate will have experience in a 1st line support role, operating systems including Windows 10/11, Microsoft Office 365, and printer diagnostics. The ability to speak Welsh is desirable.

The Help Desk Analyst - IT Services will be responsible for providing efficient and effective first point of call for the Digital Services Department, delivering comprehensive and effective first-line support. You will work under pressure while providing first-class customer service to over 14,500 users across 100+ sites.

We offer a range of benefits including access to professional training and development opportunities, a fast-paced environment with room for growth and innovation. If you are a motivated individual with strong problem-solving skills and excellent communication abilities, this could be the ideal opportunity for you.